重庆招聘

Accountabilities:

1. Conduct periodic meetings with each account teams to review customers' requirements, feedback, KPI, and improvement opportunities.

2. Lead and guide Supervisors and Documentation team in new account implementation, and new process rollout of existing accounts to ensure operational excellence

3. Deployment of resources, inter and intra-departments to ensure sufficient resources are allocated to manage changes in volume and increasing demands of customer requirements

4. Leverage technology, resources, and establish programs to gather feedback and seek improvement opportunities from internal and external customers.

5. Continuously identify service gaps, make recommendations and implement solutions to enhance service level.

6. Review training needs for teams, select and enrol individuals or teams in training programs that will help enhance overall professionalism, performance of company to meet changing expectations of customers.

7. Together with other functional managers, establish a monitoring tool and measurements of APLL operations processes with focus on key process indicators.

Requirements:

1. Tertiary Education.

2. Experience At least 5 years in a supervisory role in customer service/documentation,5 years in relevant function in similar industry.

3. Ability to speak and write Mandarin and English.

4. Excellent communication and presentation skills.

5. Possess strong leadership skills.

6. Ability to supervise team in highly stress environment.

CMA CGM Group（达飞集团），是由鲁道夫萨德领导的世界领先航运物流集团。

旗下500余艘船舶覆盖全球五大洲超过420个港口。2019年，达飞集团的集装箱舰队完成了近2200万标准箱的运输量。随着国际巨头基华物流的并入，达飞集团保持持续增长并不断推进创新，为客户提供全新的海运、物流和内陆运输解决方案。

达飞集团网络遍布全球各大洲， 拥有超过700个办事机构和大量仓库，在全球160余个国家拥有超过11万名员工，其中约2400人服务于总部法国马赛。

美皇管理资讯（重庆）有限公司是达飞集团旗下的全球服务中心机构之一。公司成立于2010年1月，致力于提供国际贸易、集装箱运输与供应链管理的管理资讯及业务与信息技术流程外包服务，主要服务对象是达飞集团的全球客户。公司目前拥有员工千人以上，坐落于重庆市两江新区光电园，是达飞集团全球服务中心中规模较大的一个。公司曾多次荣获重庆市优秀就业见习基地、重庆服务外包领军型企业、重庆市发展开放型经济先进单位等荣誉称号。