重庆招聘

主要工作职责：
? 负责培训材料的编写和维护，合理的安排培训课程及培训的相关准备工作；
? 负责新员工的整体上线前及项目服务内容及流程有变更时候的培训，培训中传达服务品质标准，熟练使用培训评估系统（如CBT）；
? 从监听或抽查的电话中分析、概括、总结问题，并对一线人员的表现进行客观的评估和反馈，并将其编排进新员工的培训课程；
? 将客户服务代表在工作中的疑难问题整理成技术文档和知识库，以便所有员工分享和传达信息；
? 根据客服务人员存在的问题，计划和安排辅导或大批量培训，确保达到服务品质的要求，以确保整体项目的服务品质的达成。
? 进行培训质量监控，确保培训成果的有效性；


职位要求：
- 大专及以上学历, 具有1年或以上相关呼叫中心培训或质检经验；
- 口齿清晰，普通话标准，具备良好的沟通技巧；
- 熟练使用Microsoft Office 软件，可进行培训课件的编写和完善；
- 具有工作的热情，性格开朗者优先；

ChinaLink was established in 1997. The team consists of highly educated professionals with extensive expertise in Human Resource Management. ChinaLink has been recognized by Shanghai Municipal Government and designated as one of specialized agencies engaged in providing legal talents search, exchange and related personnel / Human Resources services. ChinaLink holds both License of Shanghai Talents Exchange Service issued by Shanghai Municipal Personnel Bureau, and Shanghai Municipal Human Resource Permit issued by Shanghai Municipal Labor & Social Security Bureau.
ChinaLink is aiming to provide actionable H.R. solutions for companies doing business in China. We strive for excellence, quality and total customer satisfaction to be your helping hand in the field of Human Resources Management. ChinaLink is your 1st choice of one-stop HR-related service shop.

Mail: jimmy@everwise.cn