重庆招聘

职位描述：
JOB PURPOSE

? To effectively monitor the visitor experience via use of standard checklists and continuous monitoring of on-site activity
? To monitor quality standards and procedures via ‘walking and testing the attraction’ at regular intervals throughout each day, to include: watching talks, shows and testing rides and communicating regularly with guests
? To ensure all first aid kits are inspected and re-filled weekly and that supplies are ordered.
? To ensure that company standards of Health & Safety are maintained at all times.
? To oversee the daily security of all cash on site and to monitor compliance with the cash handling requirements of the operations manual.
? Ensure the highest possible standards of Guest Service, presentation, technical operation and Safety in all operational areas of the attraction.
? To be fully trained to cover all aspects of both commercial and guest experience operations.
? Responsible for management of team, setting objectives, probationary reviews, appraisals and training.
? Supporting the Operations Management Team creating a generic “profile” of an ideal employee to assist in recruiting team members.
? Adopts an enthusiastic, assertive and passionate approach to Customer Service, and demonstrates the Group values at every opportunity.
? Overall responsibility for scheduling of assigned core teams to ensure proper coverage and staff utilization for the delivery of customer service to our guest.

BUSINESS IMPACT/RESULTS

? To monitor visitor surveys on a daily basis and communicate those results to the site team and to highlight and eliminate problem areas.
? To feedback comments, propose training needs and operational changes in order to continually improve the delivery of the experience.
? Takes an active role in devising and implementing Customer Service strategy.

CREATIVITY & COMMUNICATION

? Facilitate and support the delivery of the team briefings.
? Working closely with Operations Management Team to develop a staff incentive scheme to increase individual motivation, commercial spends and promote teamwork.
? Constantly motivating and giving feedback to all front line staff on their standards of Guest Service. Act as a mentor and coaches on areas for development.
? Coaches and motivates staff throughout the attraction to maximise sales opportunities and ensure secondary spend targets are achieved
? Actively encourage and support new and innovative ideas from all team members on how to improve the business. 举报 分享

默林展览（重庆）有限公司隶属于英国默林娱乐集团（Merlin）.
默林娱乐集团致力透过鲜明独特的国际及本土品牌形象，为来自世界各地逾六千万名旅客提供开心难忘的旅游体验。
旗下品牌“杜莎夫人蜡像馆”已2016年9月10日在南滨路长嘉汇购物公园盛大开业；2017年6月，SEA LIFE海洋探索中心开业。诚邀各界精英人士加入重庆默林，与默林一起成长。