重庆招聘

OnStar – Call Center Team Leader

The Call Center Team Leader key responsibility is the day to day management of the OnStar advisor. This includes all aspects of the advisor daily operation and service providing. This position is critical to the delivery of high-quality, OnStar services to the subscribers and the guarantee of critical operation.

ESSENTIAL DUTIES

Meets all of the metrics as defined by the organization and works on corrective actions when the requirements are not being met.
Responsible for managing own team advisors at the call center(s) to provide appropriate service level attainment.
Ensure own team advisors can compliance to all processes outlined by the Business Process team for all lines of business, this includes compliance to handle time as well as any legal or business practice compliance that would be required.
Focus on the real-time own team advisor’s emotion\ efficiency\ loyalty, using correct way to improve the team status and provide the information to the senior level when the advisor is insecure or need long-term vocation.
Collecting and feedback the problems\ suggestion and questions which involve system \procedure \script \product \training \environment \KPI and so on to the operation manager.
Responsible for understanding and monitor advisor levels for his own groups to meet the KPI
Responsible for dealing with complaints and transfer it to the senior level if the complaint content exceed their right and ability.
Responsible for transferred phone and provide real-time assist when receive team advisor’s request.
Focus on the advisor daily work task and give the notice when the progress is not good
Timely indicate and correct own team advisors mistake and collect the popular mistake information for senior level

QUALIFICATIONS

Bi-lingual (Chinese/English)
Junior college education(associate degree) required at a minimum , advance degree preferable
Exceed 2 years in management positions within a inbound and outbound call center
Ability to deal with ambiguity and still deliver on business results
Exceptional harmonizing and communication skills
With a strong sense of responsibility and pay attention to details

上海安吉星信息服务有限公司（"安吉星"）是通用汽车、上汽集团和上汽通用汽车于2009年10月28日正式新建立的合资公司总投资额超过3亿元人民币，并于2009年底为上汽通用汽车在中国生产、销售的旗下各主力车型提供汽车安全信息服务。作为通用汽车和上汽集团各自的全资子公司，OnStar和上海汽车工业销售有限公司分别持有安吉星40%的股权，而双方在华合资企业上汽通用汽车公司持有安吉星的20%股权。

安吉星是通用汽车与上汽集团之间的第八家合资企业，也是北美市场之外的首家OnStar信息服务业务机构。OnStar是通用汽车最成功的品牌之一，在2008年底北美上市的95%通用汽车产品都安装了该系统。OnStar系统将通过应用全球卫星定位系统（GPS）和无线通信技术来为中国的消费者提供广泛的汽车安全信息服务，包括碰撞自动求助、路边救援协助、全音控免提电话、实时按需检测、全程音控领航、被盗车辆定位、手机应用等十多项。母公司之一的OnStar公司是通用汽车的全资子公司，也是美国处于领先地位的车载信息服务提供商。如今，在北美使用OnStar服务的用户已经超过700万。

安吉星的成立也是上汽通用汽车继创新推出服务品牌和产品、诚新二手车业务、金融贷款服务之后，在汽车服务领域方面的又一拓展。