重庆招聘

职位描述：

Job # 988070
Locations China, Beijing
Job families Services (engineering)
Teams Consulting services

Interested in being on the cutting edge of Cloud Services? Then come join Microsoft as an Embedded Escalation Engineer supporting Azure Active Directory and related technologies.

Azure Active Directory is a comprehensive identity and access management cloud solution that provides a robust set of capabilities to manage users and groups and help secure access to on-premises and cloud applications including Microsoft online services like Office 365 and a world of non-Microsoft SaaS applications.

We are expanding in both global presence and customer satisfaction in the cloud. We are spearheading the transition from server to services for business-critical and personal communications. We are directly engaging our end-users with services hosted on tens of thousands of servers running the most compelling suite of communication and collaboration features ever built - Microsoft Office 365.

We are building an engineering team within Support to be “the” differentiator in the marketplace; and need the best and brightest to take our Azure Active Directory support offering to the next level.

Key Responsibilities

As an “Embedded” Escalation Engineer you will be an elite member of the Serviceability team with direct access to members of the Product Group in the Identity and Security Services Division (ISSD), as well as the O365 hosted datacenter environment. You will lead engineering investigations to bring issue resolution to Support incidents impacting our customers. You will also have the opportunity to directly improve the support provided to our customers via the global team of engineers who interface with customers on a day-to-day basis.

So come help shape the future of services at Microsoft and the larger industry!

It’s your chance to:

- Work directly with our ISSD Product Group to provide world-class engineering support at a product component level.

- Perform complex network/product debugging and remediation when needed; working alongside the ISSD development teams to drive Support incident resolution for configuration, code, or other service deficiencies impacting customers.

- Escalation Engineers are not expected to write product code; however, should be able to apply their code skills and understanding towards efficiently resolving Support issues as appropriate, and may write diagnostics or other customer-facing code to improve the customer experience

- Identifying emerging trends or re-occurring escalation scenarios and drive engineering opportunities to mitigate and/or eliminate from the workflow. This can include a range of potential work item categories; such as self-healing mechanisms, transparency, automation, and/or increasing the capabilities for Azure Active Directory.

- Periodic on-call rotation (low frequency) providing primary response to service escalations.

- The position is primarily “behind the scenes” providing engineering support to the broader Microsoft Identity Support teams for Support incidents that require Product Group engagement. At the same time, individuals should be capable and prepared to occasionally engage directly with customers to help facilitate incident resolution as appropriate.

In Microsoft Services, we help businesses around the world to accelerate the power of Microsoft products and technologies. Working with 60,000 partners worldwide on some of the largest and most complex technological challenges around, we provide technical consulting and support services to 54 million customers. Across Enterprise Services and Customer Support Services, we have a global team of 10,000 professionals in 88 countries, and we draw on the full resources of the Microsoft organization worldwide.

Benefits of working at Microsoft:

Microsoft values different life experiences and viewpoints. We seek out people from diverse backgrounds and encourage them to take risks and approach challenges unconventionally. We will invest in your health and financial future, and encourage you to pursue your interests and passions away from the office. Our products and technologies help you balance life away from the office and enable you to manage your schedule efficiently.

Your Career:

We take your career seriously at Microsoft and will ensure that we provide regular reviews throughout the year to offer continuous feedback and support to inspire you, develop your skills and ensure your personal satisfaction and growth. The Microsoft performance philosophy recognizes higher performance with bigger rewards through a formal annual performance review.

Skills and Qualifications

- BS in Computer Science or Engineering or equivalent industry experience

- Experience with C# and .NET, PowerShell, Web Services, PKI and Active Directory.

- Service engineering and/or DevOps experience at internet scale involving user data and/or software development for an enterprise level product

- Ability to partner within virtual teams towards executing on multiple technical initiatives simultaneously

- Communication skills and being able to present complex technical issues to a general audience are important.

- Ability to meet customer security screening requirements is required for this role. Customer requirements may include additional personnel screening such as, but not limited to: specialized agency background checks (either national or local which may include fingerprinting). All employees hired into roles supporting Cloud Offerings will also be required to pass Microsoft background checks every two years.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

Micosoft is an equal opportunity emplyer and supports workforce diversity.

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微软亚太区全球技术支持中心为个人用户、开发者、it专业人员到合作伙伴和企业级用户提供全方位、多元化的服务和技术支持。我们为微软所有上百个包括提供给企业级用户和个人用户的微软产品提供服务和技术支持。我们业务范围覆盖大中华区、亚太区、日本、美国、欧洲、中东、非洲；支持英语、普通话，粤语，泰语，韩语，北印度语 ，越南语，印度尼西亚语/马来语，塔加拉语等十种语言服务。通过直接与客户及合作伙伴联系，我们已经成为微软客户及合作伙伴体验（customer partner experience，cpe）的核心推动者，不断提升客户满意度。我们通过包括电话和在线等方式获得全球客户及合作伙伴的反馈，以此来不断完善策略、优化流程。
微软亚太区全球技术支持中心是一个于2007年8月新组建的组织,由前微软大中华区和亚太区全球技术支持中心合并共同组成。1997年11月，微软投资在上海设立微软大中华地区技术支持中心，（微软大中华区全球技术支持中心前身）这是全球500强企业在中国设立的***个全球中心。2001年10月该中心再度被提升为为微软全球技术中心，开始服务于全球的企业用户、合作伙伴和个人用户。2005年6月，增加投资在客户服务部门，客户服务部门正式加入全球技术支持中心。2007年年底，全球技术支持中心迎来了在中国的十周年庆典，并在2009年2月荣获赛迪集团颁发的“2008-2009中国技术支持服务年度成功企业”奖 。2010年3月，组织荣获赛迪集团颁发的“辉煌十年，卓越企业”奖。2010年2月至6月，参与亚太顾客服务协会的杰出顾客关系服务奖的评选，一举获得“***全球支持服务”和“***顾客满意质量体系”两项殊荣。
中心于2010年7月创建云计算技术支持与服务的专门团队，向分布于亚太各国家和地区的微软云计算服务用户提供领先于业界的高质量的技术支持和服务。2011年8月，赛迪集团为嘉奖中心在云计算技术支持及中小企业服务领域的突出成就，授予“2011年云服务创新典范企业奖”和“2011年中国中小企业服务绩效典范奖”。
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