上海招聘中文客服

中文客服

优利（上海）信息技术有限公司

公司规模：500-1000人
公司性质：外资(欧美)
公司行业：计算机服务(系统、数据服务、维修)

职位信息

发布日期：2013-06-20
工作地点：上海
招聘人数：若干
工作经验：一年以上
学历要求：本科
语言要求：普通话精通
英语良好
职位类别：技术支持/维护工程师客服专员/助理(非技术)

职位描述

Job Responsibilities:
1.提供远程基础技术支持，根据公司要求，应答客户咨询电话，解决客户提出的问题
2.定期申报问题，协助调研及问题总结
3.保证客户对公司产品服务的满意度，及时向主管反应无法解决的问题

Knowledge, Skills and Other Pre-requisites:
1. 优秀的中文口语及书面能力
2. 良好的中文会话、读写能力，通过普通话等级考试或者熟悉商务电话用语者尤佳
3. 掌握PC软硬件的基本知识和运行环境
4. 熟练使用windows和office
5. 良好的责任心，团队合作精神和沟通能力
6. 较好的发现、解决问题能力
7. 如有基本的英语会话、读写能力更佳
8. 持微软MCSE证书者优先考虑

The Role:

· Be responsible for providing the entry level telephone technical support for hardware such as: Laptops, Desktops, PDA’s, and Printers, and providing software technical support for products

· Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.

· Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.

· Escalates complex problems to the Remote Support Engineering staff or Field Engineering.

· Typically provides effective telephone technical support for various clients and internal employees. Escalates complex problems to higher level of expertise within organization.

Key Responsibilities:

· Escalates complex problems to the Remote Support Engineering staff or Field Engineering.

· Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures

· Performs required troubleshooting on all calls, and escalates, as necessary, any calls outside agent’s established technical knowledge boundaries.

· Handles calls within product/client phone queues as directed.

· Ensures customer satisfaction on all completed calls, or verifies that customer has alternative plan for problem resolution

· Informs supervisors of any work conflicts, dissatisfied customers, or hardware/software malfunctions.

· To work in a shift pattern and be flexible.

Skills and Capabilities Required:

· Minimum of a High School diploma or GED required.

· Strong IT background (OS, Application software, Networks & IT infrastructure)

· Good in trouble shooting application problems

· Be capable to read and write English

· Excellent typing, written & oral communication skills are required and customer services oriented.

· At least 1 year’s relevant experience; preferably with a telephone customer service positions with multi-national information technology companies

· Completed Technical Certifications such as A+, MCP, MCSE are preferred.

公司介绍

优利上海信息技术有限公司成立于2006年2月，是由美国优利系统公司投资620万美金成立的独资公司。美国优利系统公司距今已有百年多历史。是全球的信息方案提供商之一，在全球100多个国家和地区提供针对不同行业的解决方案。

作为全球前十大it服务外包供应商，优利上海信息技术中心将整合优利全球行业解决方案和卓越的服务执行力上的优势，为优利全球的客户提供高质量具竞争力的it离岸外包服务，协助达成其预期的业务目标。其提供的服务将涵括业务流程外包服务，it外包服务（包括数据中心管理），以及软件开发外包服务。在未来的五年内，优利上海信息技术有限公司将在中国设立2-3个服务中心，员工规模也将超过一千人。

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing.
For more information on how Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets, visit www.unisys.com.

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