客服专员/Customer Service Agent
俄罗斯空桥货运航空公司
- 公司规模：50-150人
- 公司性质：外企代表处
- 公司行业：交通/运输/物流
职位信息
- 发布日期：2016-11-11
- 工作地点：重庆-渝北区
- 招聘人数：1人
- 学历要求：本科
- 语言要求：英语 熟练
- 职位月薪：4500-10000/月
- 职位类别：客服专员/助理 订单处理员
职位描述
职位描述：
岗位职责：
1. 接受每日订舱，做好航班销售和客服的各项工作；
2. 与当地客户紧密联系，沟通订舱的信息以及解决各种不正常事件；
3. 团结协作其他航站的客服部门团队，达到最大的航班载重和体积的利用率；
4. 确保系统的及时录入和相关文件的及时报送。
职位要求：
1. 本科或以上；
2. 英语4级或以上；
3. 良好的沟通技巧；
4. 熟悉office软件；
5. 具备一定的抗压能力。
Key tasks & responsibilities:
？ Provide support to customers as part of Sales, CS and Marketing effort aimed at delivering company’s product (Schedule Cargo Transportation) in accordance with customers’ requests and expectations, company’s applicable regulations, guidelines and instructions
？ Ensure ongoing communication with customers, collect information on market activity, trends, players, products and services, solutions; timely report the collected information to regional management
？ Accept bookings collect detail information on shipments and ensure accurate capture of all shipment related data into the booking system, allocate space to cargo in accordance with pre-booked allotments (BSA), customers’ requests, management instructions and priorities
？ Monitor the level of cargo allocated to flights, work out optimal scheme of cargo distribution and loading priorities on flights with consideration to weight, dimension, volume, density, destination, and revenue indicators, update Sales on the progress of flight booking
？ Provide guidance to operations team with regard to positioning of ULDs with cargo on board in accordance with identified priorities
？ Maintain continuous communication with customers, update information on flights schedule, follow up on status of shipments, trucking movement and other shipment related specifics, monitor the level of overall satisfaction with services of ABC, answer inquiries, handle complaints and pre-claims, collect feedback and clarify company’s requirements, rules and standards to customers in timely and professional manner
Requirements:
？ Bachelor Degree
？ CET at or above Level 4, good command in oral English
？ Strong communication skills in both English and Mandarin are essential
？ Experience in using PC standard Microsoft Office software applications- Word, Excel,
familiarization with Lotus Notes is preferred
？ Previous experience in working with customers in service industry is welcome but NOT
obligatory, entry level candidates with no experience are equally acceptable
？ Personal qualities- excellent communication skills, strong sense of responsibility, attention to
detail, focus on quality and improvement, positive and active attitude, agreeable personality,
patience, adaptability to changing and challenging work environment, integrity and ability to
work in team and effectively contribute to final results, combined with well developed critical
thinking and judgment capability
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岗位职责：
1. 接受每日订舱，做好航班销售和客服的各项工作；
2. 与当地客户紧密联系，沟通订舱的信息以及解决各种不正常事件；
3. 团结协作其他航站的客服部门团队，达到最大的航班载重和体积的利用率；
4. 确保系统的及时录入和相关文件的及时报送。
职位要求：
1. 本科或以上；
2. 英语4级或以上；
3. 良好的沟通技巧；
4. 熟悉office软件；
5. 具备一定的抗压能力。
Key tasks & responsibilities:
？ Provide support to customers as part of Sales, CS and Marketing effort aimed at delivering company’s product (Schedule Cargo Transportation) in accordance with customers’ requests and expectations, company’s applicable regulations, guidelines and instructions
？ Ensure ongoing communication with customers, collect information on market activity, trends, players, products and services, solutions; timely report the collected information to regional management
？ Accept bookings collect detail information on shipments and ensure accurate capture of all shipment related data into the booking system, allocate space to cargo in accordance with pre-booked allotments (BSA), customers’ requests, management instructions and priorities
？ Monitor the level of cargo allocated to flights, work out optimal scheme of cargo distribution and loading priorities on flights with consideration to weight, dimension, volume, density, destination, and revenue indicators, update Sales on the progress of flight booking
？ Provide guidance to operations team with regard to positioning of ULDs with cargo on board in accordance with identified priorities
？ Maintain continuous communication with customers, update information on flights schedule, follow up on status of shipments, trucking movement and other shipment related specifics, monitor the level of overall satisfaction with services of ABC, answer inquiries, handle complaints and pre-claims, collect feedback and clarify company’s requirements, rules and standards to customers in timely and professional manner
Requirements:
？ Bachelor Degree
？ CET at or above Level 4, good command in oral English
？ Strong communication skills in both English and Mandarin are essential
？ Experience in using PC standard Microsoft Office software applications- Word, Excel,
familiarization with Lotus Notes is preferred
？ Previous experience in working with customers in service industry is welcome but NOT
obligatory, entry level candidates with no experience are equally acceptable
？ Personal qualities- excellent communication skills, strong sense of responsibility, attention to
detail, focus on quality and improvement, positive and active attitude, agreeable personality,
patience, adaptability to changing and challenging work environment, integrity and ability to
work in team and effectively contribute to final results, combined with well developed critical
thinking and judgment capability
职能类别： 客服专员/助理 订单处理员
关键字： 外企 英语 客服 物流 航空
公司介绍
空桥货运航空公司是全球货运界排名第九的伏尔加-第聂伯航空集团下属的全资子公司，也是俄罗斯最具实力的货运航空公司，自2008年起，多次获得俄罗斯***货运航空公司称号，目前拥有波音747全货机11架，主要运营亚洲至欧洲、美洲的国际货运业务，其分支机构和营销网络遍布全球。
近年来“空桥货航”在中国的业务发展迅猛，现从中国经俄罗斯直飞欧洲各目的港的航线已有近十条，每周有超过30班，每班平均载量为110吨的运力往返于中国和欧洲大陆之间，是目前中国市场上最主要的国际货运航空公司之一。
公司网址：**********************
近年来“空桥货航”在中国的业务发展迅猛，现从中国经俄罗斯直飞欧洲各目的港的航线已有近十条，每周有超过30班，每班平均载量为110吨的运力往返于中国和欧洲大陆之间，是目前中国市场上最主要的国际货运航空公司之一。
公司网址：**********************