重庆招聘

Job description

As part of the exciting Apple Alliance, MacBooks and iPads are growing in use among IBMers. We're looking for passionate, talented people to lead and support this transformation. You're a creative problem solver and take pride in the service you deliver. You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller. You'll be comfortable in technical environments and quickly analyze complex multi-system issues. Customer Satisfaction is key to how you work, delivering that experience in a first call resolution is the goal. Sometimes you'll need to reach out to colleagues to help achieve a resolution but you'll maintain that first contact point relationship until the customer is delighted.

Be it a hardware or software issue, you'll rapidly establish yourself as an expert people can trust and be a regular resolver in our Mac@IBM Social Support Forums. As one of the first to join this exciting new team we're looking for you to set the positive standard form at the start, to help build a a new group who are friendly and really listen to the IBMers who call and become the champion of their experience.

Key Qualifications

- Experience in successfully interacting with customers.

- Customer experience and service focus.

- Active listener with flexibility to modify approach according to others.

- Mac & iOS experience professionally and/or personally.

- Ability to multi-task numerous applications.

- Passionate about troubleshooting technology.

Required:

- Bachelor's Degree or above.

- 7 years + working experience in IT service/help desk support/maintenance.

- At least 2 year experience in professional troubleshooting expertise.

- At least 2 year experience in demonstrated leadership and customer service management.

- Readiness to travel 10% travel annually.

- English: Fluent

- Chinese Mandarin: Fluent

Preferred:

- At least 2 year experience in Mac & iOS.

- Multilingual skills on Cantonese/ Korean / Japanese/ Thai, Bahasa Indonesian, Vietnamese

Required

Bachelor's Degree

At least 7 years experience in relevant working experience

English: Fluent

Chinese simplified: Fluent

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

IBM（国际商业机器公司），创立于1911年，是全球 IT 产业一家百年企业, 也是全球规模最 大的科技公司之一，业务遍及170多个国家和地区。IBM 转型成为一家认知解决方案和云平台公司，持续借助创新科技、行业专长、诚信助力商业和社会发展。2018年全年总营收达796亿美元。每年在研发领域的投资超过60亿美元。