重庆招聘

职位描述：Marketing Assistant (Mystery Shopping)

Mystery shopping or mystery consumer is a tool used by market research companies to measure quality of retail service or gather specific information about products and services. Mystery shoppers posing as normal customers perform specific tasks—such as purchasing a product, asking questions, registering complaints or behaving in a certain way – and then provide detailed reports or feedback about their experiences.

市场助理（神秘消费）
神秘消费或者神秘顾客是由市场研究公司用来衡量零售服务质量或收集相关产品和服务信息的一种方式。神秘顾客会乔装成普通顾客来执行任务—如购买产品，询问问题，登记投诉或者以某种方式表现—然后提供详细的报告和反馈。

Principal Responsibilities: 主要责任

l In charge of mystery shopper recruitment in fix region. Recruit mystery shoppers before the deadline and all mystery shoppers should match client’s requirement.负责一些区域或城市。按照项目期限以及品牌要求招募神秘顾客

l Train Mystery Shopper training through multiple methods for specifics of the mission and ensure the MS fully understand the process & requirement.培训神秘顾客，保证他们了解项目的进程与要求

l Mystery shopper mission assignment and schedule arrangement.安排访问

l Monitor if the MS finish the visitor as arrangement and fill up the questionnaire within 24 hours after visiting.跟踪访问，看神秘顾客是否按照约定条件做访问，并在24小时内返还问卷

l In charge of the first questionnaire proofread to sure all information are filled up and the answer match company’s requirement.负责第一阶段的问卷审阅，保证基本信息填写完整及检查基本逻辑的正确性

l Other assignment from project manager.完成项目经理的其他工作安排，比如：神秘顾客银行资料，身份证号码的收集等

Competencies: 能力要求

l Good judgment and decision making 很好的判断能力和决定能力

l Good teamwork 优秀的团队合作精神

l Have good logical 优秀的逻辑能力

l Attention to detail; 注意细节

l Good Analytical Ability/Quantitative Skills 优秀的分析问题能力及定量研究技能

l Active learner 主动学习的能力

l Initiative 主观能动性强

其他要求：
? 大专或以上学历，接受正规管理培训，至少两年以上工作经验
? 熟练掌握微软办公软件，包括Word, PowerPoint 和Excel
? 具有优秀的电话沟通技巧
? 英文四六级

About AuCoeurDuLuxe

Founded in 2009, ACDL is an International Consulting, Learning and Development firm. Our mission is to help luxury brands creating a memorable customer experience by delivering innovative and personalized blended learning solution.
ACDL〔客道〕于2009年创立，是一所国际知名的人事咨询、发展学习和员工培训公司。我们的使命是通过提供创新和个性化的混合学习方案，致力为奢侈品品牌打造卓越难忘的顾客体验。


Celebrating our 4,000 training programs delivered across the region Asia Pacific, ACDL is the leading training service provider for luxury, cosmetics and premium brands with branches in Paris, Singapore, Seoul, Shanghai and Hong Kong.
我们拥有超过4000个培训项目，业务遍布亚太区，为位于巴黎、新加坡、首尔、上海和香港的奢侈品、化妆品和高端品牌提供顶尖的员工培训服务。

The ACDL Retail Performance Analytics and Consulting offers tools to measure quality of service via mystery shopping program, net promoter score and store checking analysis.
ACDL分析和咨询部门以神秘购物计划、净推荐分数和店铺检查来量度零售人员的服务素质。

The ACDL Learning and Development (LD) features comprehensive training solutions (training, coaching, academy) and Blended Learning integrations. Digital Learning Experience tools such as mobile application and rapid video learning highlights entertaining and engaging experience that truly drive sales performance and change throughout Brand and organization.
ACDL 学习与研发部门以综合训练方案（培训、指导和课堂）及混合学习模式并用而见称，数字学习工具，例如手机应用程序和快速的影片学习工具，令学习变得更生动有趣，协助品牌和机构的销售表现迈步向前。

ACDL Co offers you the opportunity to carry a proven and unique business value proposition. You will also be part to join an enthusiastic and international group of analysts, trainers and developers working for a high growth company in several markets in Asia and Europe.
作为在亚洲和欧洲市场均具有高增长的公司，ACDL为你提供独一无二的商业价值主张，你亦可加入我们专业和国际化的工作团队，与我们的分析师、培训师和研发人员一同工作。