重庆招聘

主要职责
v 准确及时地执行分配的工作以达成SLR（服务程度需求）目标（参见公司SLR文档）
v 对于所方式状况能及时回应，调查并提供临时和/或永久的问题解决方案。给相关部门提供及时的状况更新
v 对于不同领域的流程文档和工作手册进行维护并更新变化
v 确保任务在规定时间及预算内完成
v 提供持续性流程提高以优化流程
　

职位要求
v 良好的电脑操作技巧和微软Office 及Outlook工作环境知识
v 基本的商务流程操作经验，如信用管理，帐单，项目管理流程，采购
v 精通英文（理解，写作及听说）
v 良好的团队成员，具备优秀的沟通技巧
v 强烈的客户服务意识和问题解决能力
v 具备电信行业知识更具优势
v 良好的IT领域悟性 – 能在短期内获取新知识的能力
v 实战性，前瞻性，严谨，多任务并独立型候选人
v 在动态/变化的环境中有高度灵活的运作能力
v 原意承担额外或临时的工作任务
v 渴望自身的知识技能的持续提高和上升

有会计从业经验者优先考虑。

Key Responsibilities
Carry out assigned work instructions accurately and timely to meet target
Response promptly to incident, investigate & provide temporary &/or permanent solutions of problems. Provide timely status update to relevant parties.
Maintain and update all changes to the respective area's process documentation and work instructions
Participate in test activities and ensure tasks are completed as scheduled and within budget
Following are the key work instructions :
Outsourcing cases to Collection Agent and withdrawal of cases from Collection Agent
Corporate mobile/CMES follow up for end user who apply mobile service through their company and enjoy corporate rates
Prepare debt write off proposal for customer signoff
Disconnection of active services
Instalment arrangement
Processing of bad debts recovered
Employee debt management follow up

Mandatory Knowledge and Skills

Good PC skills and knowledge of Microsoft Office
Basic accounting knowledge is essential
Proficiency in English language (comprehending, speaking and writing)
Team player with excellent communications skills
Strong customer service mindset and problem solving skills
Knowledge of Telco industry would be a strong advantage
IT Savvy - ability to pick up new application in a short period of time
Hands on, pro-active, meticulous, multi-tasker and independent worker
High degree of flexibility with the ability to operate in dynamic/changing environment
Willingness to undertake additional works or adhoc assignments
Keen learner with a desire to continuously upgrade / improve one's skillset and knowledge