Team Leader 组别组长
广州电盈综合客户服务技术发展有限公司重庆分公司
- 公司规模：500-1000人
- 公司性质：外资(非欧美)
- 公司行业：通信/电信运营、增值服务
职位信息
- 发布日期：2015-07-08
- 工作地点：重庆
- 招聘人数：若干
- 学历要求：大专
- 职位月薪：面议
- 职位类别：客服主管(非技术) 售前/售后技术支持主管
职位描述
Purpose of the Job and Objectives:
Manage a project operation of a team of 15-22 CSR/ TSRs. Guide & develop career path for all levels of staffs. Lead the team to achieve KPI and Understand any potential problems, difficulties & challenges that the operating teams may face & apply appropriate resolution & preventive measures to minimize impact管理15-22坐席小组，建立和发展员工职业发展渠道，领导团队达成KPI，预估项目可能遇到的危机，困难和挑战，应用适当解决方式将影响减少到最小。
Main Duties, Responsibilities and Deliverables:
？ Able to drive the operation team to ensure both productivity & quality are met with KPI requirement带领团队达成小组KPI
？ Communicate with personnel in the supporting facilities/ department to ensure good level of internal supporting services is provided to substantiate the operating team in a good supporting environment
负责后勤部门的沟通与协调以确保后勤支持到位
？ Maintain close on-going & regular communication with clients to ensure satisfactory service is provided. 维护客户关系以确保优质的服务质量
？ Communicate with personnel in the supporting facilities/ department to ensure good level of internal supporting services is provided to substantiate the operating team in a good supporting environment
同上上
Competencies:
？ University degree or above; 本科及以上
？ 1.5+ years of solid working experience; at least +0.5 year call center management/training working experience is preferred. 1.5年工作经验；0.5年呼叫中心管理/培训经验者优先
？ Effectively in English & Mandarin or Cantonese.能熟练使用英语和普通话或广东话
？ Good execution capability and time management 良好的执行力和时间管理
？ Possess excellent logical thinking with able to tackle challenge in an effective & efficient manner. 优秀的逻辑思考能力以便有效的应对工作中的挑战
？ Certificate or prior experience in training, ISO, COPC, Six Sigma or other quality/ problem resolution/ project management framework will be an advantage拥有相关培训证书或经验者优先考虑，如ISO COPC,SIX SIGMA等
？ Understand technology used in a contact centre environment 熟练应用呼叫中心相关设备及办公软件
Manage a project operation of a team of 15-22 CSR/ TSRs. Guide & develop career path for all levels of staffs. Lead the team to achieve KPI and Understand any potential problems, difficulties & challenges that the operating teams may face & apply appropriate resolution & preventive measures to minimize impact管理15-22坐席小组，建立和发展员工职业发展渠道，领导团队达成KPI，预估项目可能遇到的危机，困难和挑战，应用适当解决方式将影响减少到最小。
Main Duties, Responsibilities and Deliverables:
？ Able to drive the operation team to ensure both productivity & quality are met with KPI requirement带领团队达成小组KPI
？ Communicate with personnel in the supporting facilities/ department to ensure good level of internal supporting services is provided to substantiate the operating team in a good supporting environment
负责后勤部门的沟通与协调以确保后勤支持到位
？ Maintain close on-going & regular communication with clients to ensure satisfactory service is provided. 维护客户关系以确保优质的服务质量
？ Communicate with personnel in the supporting facilities/ department to ensure good level of internal supporting services is provided to substantiate the operating team in a good supporting environment
同上上
Competencies:
？ University degree or above; 本科及以上
？ 1.5+ years of solid working experience; at least +0.5 year call center management/training working experience is preferred. 1.5年工作经验；0.5年呼叫中心管理/培训经验者优先
？ Effectively in English & Mandarin or Cantonese.能熟练使用英语和普通话或广东话
？ Good execution capability and time management 良好的执行力和时间管理
？ Possess excellent logical thinking with able to tackle challenge in an effective & efficient manner. 优秀的逻辑思考能力以便有效的应对工作中的挑战
？ Certificate or prior experience in training, ISO, COPC, Six Sigma or other quality/ problem resolution/ project management framework will be an advantage拥有相关培训证书或经验者优先考虑，如ISO COPC,SIX SIGMA等
？ Understand technology used in a contact centre environment 熟练应用呼叫中心相关设备及办公软件
公司介绍
电讯盈科是由主席兼行政总裁李泽楷[1]创立的盈科数码动力有限公司，与香港电讯有限公司于二零零一年八月合并而成，在香港联交所（香港联交所上市代号：0008）上市，并在纽约证券交易所（纽约证券交易所：PCW）以美国预托证券形式上市。合并后的电讯盈科，已由一家以技术为主的电信公司，转型为一家以客为尊的综合通信服务供应商；现时在全球聘用员工一万三千五百多名。