重庆招聘

Job purpose:
Be responsible for customer service daily supervision, including call center service level, to enhance professional service for consumers and clients.
Responsibilities:
1. Handle nutritional enquiries of consumers which are transferred from call center
2. Handle complaints from consumers/clients basing on the fact that investigated with pet owners, POS, clinics, breeders or DTR
3. Record all cases into VITAL system and follow treatment team’s suggestion to give final answer to consumers
4. Cooperate with sales/logistical/marketing department while dealing with complaints
5. Prepare Customer Care related materials and training to call center
6. Other projects related to Customer Care
Qualifications:
1. Bachelor degree on Veterinary Science
2. At least 1 year working experiences, vet clinic working experience is preferred
3. Good inter-personal and communication skill
4. Customer driven mindset
5. Work under pressure
6. Good English and PC skills
7. Self motivation and well organize

Key Competencies Include:
1. Strong interpersonal and communication skill
2. Conflict management
3. Problem solving
4. Integrity and trust
5. Dealing with ambiguity
6. Planning

Acutalent HR Consulting Co., Ltd. is an executive search firm focusing on searching for middle to senior management positions for our European, American, and Japanese multinational company clients. Meanwhile, we provide career development plans to mid and above level customers in Acutalent’s talent pool.

Our Values: Faith Efficiency Professionalism

Core Competency:
- Comprehension of industries we served and positions we hunted
- Accessibility to assorted talent pool
- Recognition and Acceptance by talents
- Capability to match company and talent needs

@优锐人才 weibo.com/acutalent