重庆招聘

If you have interest in this position, pls. send your resume to a-wewan@microsoft.com, thank you!
This position can be located in both Beijing or Shanghai.

Global Foundation Services is the team behind the cloud. GFS is responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. We are looking for a passionate, high energy individual to help deliver the Hosting Services that powers the world’s largest online businesses.
As an On-Site IT/Ops Service Engineer you will be part of the Data Center Solution’s (DCS) Hosting Services Delivery Team. The team consists of highly skilled members who ensure the successful delivery of best-in-class hosting services to Microsoft’s product groups; such as Bing, Azure, Hotmail, O365, and Microsoft’s corporate infrastructures. As a member of this team you will be responsible for implementing standard operating processes and leading teams of Operations Analysts to implement those processes. Additionally, you will audit and monitor the Operations Analysts efficiency against Service Level Agreements (SLA) and customer expectations, helping guide & improve their skill-sets to drive service delivery. You may also be tasked with performing/managing special DC infrastructure projects, contributing to global process development, and/or assisting with service design. You will represent Data Center Solutions during technical escalations occurring in your respective site. Persons in this role will be responsible for the coordination and communication of activity among site teams, management teams, and customers, during challenging & broad high-pressure scenarios.
Roles & Responsibilities As a Data Center Solutions, IT/Ops Service Engineer, you will have the opportunity to guide a team supporting Microsoft’s key services, such as Bing, Azure, Hotmail, O365, and other Microsoft corporate infrastructures within a Microsoft Production Enterprise Data Center (DC). You will be responsible for providing information technology (IT) services and leadership. This role will primarily support OS, server hardware, and DC infrastructures in enterprise datacenters. You will also provide ancillary support for enterprise class networking and storage infrastructures - all in a 24x7x365 environment.
The IT/Ops Service Engineer will help establish a customer experience strategy while working with the local site Data Center Management team, as well as local Operations, and Critical Environments teams.
Managing the IT Operations team and resources in your site and leveraging a solid understanding of troubleshooting
techniques (or technical abilities) will be vital to your success. High levels of professionalism, communication, coordination and customer service principles are essential for the IT/Ops Service Engineer. IT/Ops Service Engineers will organize and prioritize IT tasks and projects within their data center and globally.
IT/Ops Service Engineers will have the opportunity to grow and share technical expertise via mentoring and training of other Leads and Analysts and guiding less experienced team members. You will be expected to frequently draw on your depth of experience and expertise to offer solutions to complex problems. Persons in this role may also have the opportunity to contribute to global processes, service design and development. IT/Ops Service Engineers will also be required to take on additional tasks as assigned.
With our mission being: “DCS is Microsoft's DC Provider of Choice” you will work with individuals and teams of various disciplines across the IT and CE services spectrum. Excellent customer service, interpersonal awareness, and communication skills will be pivotal in bringing your technical and leadership abilities to life, while supporting Microsoft’s future success!
Skills & Qualificactions Bilingual in both English and Chinese - spoken and written. Must be able to both operate as a member of a larger global team while fostering a culture of teamwork for his/her respective local team. Requires excellent inter-personal, communication and presentation skills. Proven track record of both internal and external vendor management in maintenance based contracts. Proven track record in process and procedure development and execution. Proven success and experience in recruiting, promoting, training, disciplinary actions, and other basic management functions. Demonstrated ability to lead a team to deliver against Company/Group Vision and Strategic Initiatives. Lead and provide direction to his/her team specific to delivering services in a dynamic hosting environment.
Experience Required Certifications and Accreditations Required - at least one of the three : o CompTIA Server+ Certification o or Hardware Certification - HP APS in ProLiant o or CompTIA A+ Required - at least one of the four o BS/BA in Computer Science, Math, Telecommunications or equivalent education o Microsoft MCSA 2003, 2008, or 2012 o 4 in any combination of MCP/MCTS and CompTIA 2003, 2008, 2012 certifications o 4+ years of experience in Data Center/IT Operations CompTIA Network+ and/or CCNA Certifications - Preferred ITIL v3 Foundation and/or MOF Certifications - Preferred
Industry Experience & Skills 2+years of experience in production or pre-production IT environments - Required Leadership and effective coordination capability to deliver upon Statements of Work - Required Ability to communicate technical and business problems in a non-technical manner - Required Strong written, verbal, and interpersonal communication skills - Required Ability to coordinate and host conference calls and escalation bridges with internal customers and senior management - Required Proficiency with MS Office Applications - Required Ability to lift 60+ lbs. above waist level without assistance - Required Ability to effectively prioritize and execute tasks in a dynamic and high-pressure environment - Required Flexibility to work off-shifts as requested or dictated by the flow of business - Required
Strong understanding of Ticketing or Workflow Management Systems and Tools - Required Strong understanding of Configuration Management Tools and Information - Required Experience in vendor management, ability to manage and monitor progress to ensure objectives are achieved for outsourced maintenance and projects. - Required Proven ability to balance competing demands for resources and adapt to changing priorities. - Required Proven ability to deliver tasks on-time and adherence to deadlines. - Required Proven ability to apply clear critical thinking in complex, stressful situations. - Required Strong experience managing escalation and emergency issues - Required Experience with Critical Electrical/Mechanical Data Center technologies - Preferred Familiarity with Project Management principles - Preferred Programming or scripting capability with Microsoft technologies (Powershell, Perl, SQL, etc.) - Preferred Strong experience with Health and Safety Risk Assessments and Control Measures - Preferred
Microsoft is an equal opportunity employer and supports workforce diversity. GCR:CN:DEV:EN

在过去的三十年里，新技术极大地改变了我们工作、休闲以及沟通的方式。现在我们瞬间就可以获取想要的信息并能和世界各地的人进行交流和沟通。在人类能力所及的各个领域，新技术势如破竹的发展为我们开启了一扇通向创新的大门，并为我们的生活提供了新的机会和价值，使其变得更加便利。
自1975年建立至今，微软公司一直是这场技术变革的领导者。为了抓住机遇，领导产业的进一步变革，我们肩负起了新的使命。