重庆招聘

Job activities

Handle the inbound calls to address customer's request/inquires about the airline product.

Activities include but not limited to flight schedule, fares, seat assignments, ticket refund and exchanges;

Make reservation and promoting airline produce；

Proceed the requests under system and follow up with passengers;

Make outbound calls to passengers when there is a flight chance or cancel;

Handle escalations.

Job responsibility

"Provide highest level of services to customers and answer their enquiries;

Proceed the request from customers in a timely manner and follow up;

To support team leader to ensure team reach the target;

Adherence to team's shift plan and compliant to the policy;

Assist team leader on the administrative tasks when necessary;

Meet the individual target including the attendance, AHT, Customer satisfation, quality and etc;

Maintain pleasant team environment;

Perform tasks requested by supervisor or manager require

Bachelor degree

Be proficient in use of MS Office applications/web based tools.

Call center or travel industry working experience is preferred"

Be proficient in both spoken and written Korean; Korean Chinese or TOPIK lvl 4 above; oversea experience preferred

Good Regional language skills in verbal as well as written;

Problem Solving / Decision Making. (Ability to make decisions & approach);

Execution (Quality, speed of execution and commitment to deadlines);

Teamwork (Effectiveness of individual in a team play environment);

Communications skills (Ability to express themselve, ideas)

Concentrix（纳斯达克股票代码：CNXC）是一家领先的科技型全球商业服务公司，专门为包括超过95家全球财富500强客户，和超过90家全球颠覆性高增长客户在内的全球品牌，提供客户参与提升和业务绩效改善服务。每一天，我们来自全球6大洲、40多个国家的员工都在交付优质的客户体验，帮助客户公司更好地与消费者建立连接。

我们创造更好的业务成果，并通过技术、设计、数据、流程和人员帮助我们的客户脱颖而出。Concentrix为关键垂直行业的客户提供服务：科技和消费电子、零售、旅游和电子商务、银行、金融服务和保险、医疗保健、通信和媒体、汽车，以及能源和公共部门。

迄今为止，Concentrix中国已拥有大连、重庆、佛山、北京、上海、深圳、苏州、贵阳和西安9个运营、开发与销售中心，在职员工超1万人。在保持全球一致性的同时，我们能够兼顾中国地区的市场差异，为多个国家和地区的客户提供消费者互动解决方案，涵盖客户关系管理、商业分析与洞察、流程自动化、财务与资产管理、咨询、IT服务、技术资产、数字化营销等多项服务。

保密承诺： Concentrix 对收集的应聘人员个人信息资料，严格遵守 Concentrix 个人信息保护管理体系的相关管理制度和员工保密协议，对应聘人员提供的个人资料保守秘密，严防丢失、泄露、损毁的事件发生。
使用目的仅限于与应聘人员联络、考核及入职后的管理之用，如未被录用的在 Concentrix 内部销毁绝，不用于它途。