重庆招聘

Job ID 873312
Location China, Chongqing
Job Category Services & Consulting
Division Services & Support

This Job is eligible for the following work arrangements :Flex Time
JOB DESCRIPTION

Looking for a self-motivated professional, who can work independently and has background in Quality management of Software Projects and service delivery of complex engagements or an equivalent combination of education and proven work history. At least 10 years of experience.
The role is required to set up project management and process governance for all projects being executed from CDC, Chongqing. The core activities include:
-Conducting project reviews and identify process non-conformances and recommendations for fixing these
-Drive adoption of delivery processes meeting CMMI & ISO 27001 requirements
-Interface with functions internal and external to CDC to obtain acceptance of delivery approach. Some of these functions include; TQA, PRC PMx and SQA
-Drive management reviews and present impartial viewpoint about project/portfolio health
-Conduct risk assessment on new opportunities during pre-sales cycle and drive go-no go decisions
-Identify and implement process improvements/customizations for CDC
-Work with SEPG function to drive CDC towards CMMI L3 and ISO 27001 certifications



Technical / Functional Skills
-Expertise in Project Management Essentials (planning, controlling, managing projects), contracting and deal structuring of complex engagements. Strong management skills and ability to work with multiple remote teams.
-Hands-on experience in PMO or Quality Assurance/Delivery Excellence activities
-Thorough knowledge in defining and implementing process frameworks
-At least one major change management implementation experience, cutting across the group
-Strong capabilities in Metrics management
-One or more of the below or equivalent certifications
- PMP
- ITIL foundation
- Six Sigma Green Belt
- Certified Scrum Master
- CSQA
- ISO 9001 Lead Auditor
Knowledge of CMMI model and ISO 27001 standard is desirable


Personal Attributes / Interpersonal Skills
-Excellent interpersonal, influencing and relationship building skills.
-Excellent communication, training and presentation skills
-Ability to work independently and proactively and to work as a team player.
-Excellent analytic capabilities
-Demonstrated ability to work efficiently, meet demanding deadlines in fast-paced environment, knack for prioritization and ability to adjust to frequent workload fluctuations.
-Demonstrated ability to work independently with limited supervision, interfacing with a variety of personalities across a large number of diverse internal groups, teams, divisions, and cultures.

Microsoft is an equal opportunity employer and supports workforce diversity.

微软亚太区全球技术支持中心为个人用户、开发者、it专业人员到合作伙伴和企业级用户提供全方位、多元化的服务和技术支持。我们为微软所有上百个包括提供给企业级用户和个人用户的微软产品提供服务和技术支持。我们业务范围覆盖大中华区、亚太区、日本、美国、欧洲、中东、非洲；支持英语、普通话，粤语，泰语，韩语，北印度语 ，越南语，印度尼西亚语/马来语，塔加拉语等十种语言服务。通过直接与客户及合作伙伴联系，我们已经成为微软客户及合作伙伴体验（customer partner experience，cpe）的核心推动者，不断提升客户满意度。我们通过包括电话和在线等方式获得全球客户及合作伙伴的反馈，以此来不断完善策略、优化流程。
微软亚太区全球技术支持中心是一个于2007年8月新组建的组织,由前微软大中华区和亚太区全球技术支持中心合并共同组成。1997年11月，微软投资在上海设立微软大中华地区技术支持中心，（微软大中华区全球技术支持中心前身）这是全球500强企业在中国设立的***个全球中心。2001年10月该中心再度被提升为为微软全球技术中心，开始服务于全球的企业用户、合作伙伴和个人用户。2005年6月，增加投资在客户服务部门，客户服务部门正式加入全球技术支持中心。2007年年底，全球技术支持中心迎来了在中国的十周年庆典，并在2009年2月荣获赛迪集团颁发的“2008-2009中国技术支持服务年度成功企业”奖 。2010年3月，组织荣获赛迪集团颁发的“辉煌十年，卓越企业”奖。2010年2月至6月，参与亚太顾客服务协会的杰出顾客关系服务奖的评选，一举获得“***全球支持服务”和“***顾客满意质量体系”两项殊荣。
中心于2010年7月创建云计算技术支持与服务的专门团队，向分布于亚太各国家和地区的微软云计算服务用户提供领先于业界的高质量的技术支持和服务。2011年8月，赛迪集团为嘉奖中心在云计算技术支持及中小企业服务领域的突出成就，授予“2011年云服务创新典范企业奖”和“2011年中国中小企业服务绩效典范奖”。
作为微软全球四大技术支持中心之一，微软亚太区全球技术支持中心拥有来自21个不同的国家和地区的员工超过900人，分布在亚洲的14个城市中。