培训经理
广州电盈综合客户服务技术发展有限公司重庆分公司
- 公司规模：500-1000人
- 公司性质：外资(非欧美)
- 公司行业：通信/电信运营、增值服务
职位信息
- 发布日期：2015-07-08
- 工作地点：重庆
- 招聘人数：1
- 职位月薪：面议
- 职位类别：售前/售后技术支持经理 培训讲师
职位描述
Purpose of the Job and Objectives:
To be the contact window with client’s training team and organize training resources for scheduled training courses to new hired CSRs and internal transition CSRs. Training is designed to include, but not limited to computer and multimedia basic knowledge, communication skill, sales skill for CSR level and management skill for supervisor/manager level. Satisfactory training approach and material update are both necessary to utilize regularly by reviewing and monitoring any skill change consistently in order to improve skill in all levels.作为客户培训团队的对接窗口组织新坐席员工培训及内部调动。培训包含一线坐席应该掌握的内容，如电脑技巧，基本媒体设备应用知识，沟通技巧，销售技巧以及基本管理技巧。持续检阅培训方式及材料以达到培训标准和目标
Main Duties, Responsibilities and Deliverables:
Work closely with client for training-related schedule and curriculum 与客户紧密联系，确保适当的培训计划
Work closely with operation department to identify training needs and implement training activities.与运营紧密配合，发现培训需求并实施培训计划
Implement and deliver training initiatives to improve team effectiveness as well as skill level.培训创新，确保高效团队
Perform training audit to evaluate both trainer’s and training effectiveness and propose continuous enhancement on training activities/projects.培训评估，确保培训师培训技能的提高和完善
Responsible for the all training program management and reporting to ensure program enhancement and effectiveness;负责培训管理，确保培训计划的完善
Any other training-related duties as assigned完成领导交代的其他培训工作
Competencies:
University degree or above; 本科及以上
5+ years of solid working experience; at least +2.5 year call center management/training working experience is preferred. 5年工作经验，2.5年呼叫中心管理/培训经验优先
Good command of OS (Windows, iOS, Mac OS); 熟练使用OS
Fluent in spoken and written English 流利的英文口语及写作
Excellent presentation skill; fluent Mandarin is a must 优秀的演讲技巧，流利的普通话
With excellent sense of customer service, well communication and interpersonal skills, hardworking and self-motivated;优秀的客服服务意识，良好的沟通及人际交往能力，敬业且有上进心
Can work under pressure 良好的抗压能力
To be the contact window with client’s training team and organize training resources for scheduled training courses to new hired CSRs and internal transition CSRs. Training is designed to include, but not limited to computer and multimedia basic knowledge, communication skill, sales skill for CSR level and management skill for supervisor/manager level. Satisfactory training approach and material update are both necessary to utilize regularly by reviewing and monitoring any skill change consistently in order to improve skill in all levels.作为客户培训团队的对接窗口组织新坐席员工培训及内部调动。培训包含一线坐席应该掌握的内容，如电脑技巧，基本媒体设备应用知识，沟通技巧，销售技巧以及基本管理技巧。持续检阅培训方式及材料以达到培训标准和目标
Main Duties, Responsibilities and Deliverables:
Work closely with client for training-related schedule and curriculum 与客户紧密联系，确保适当的培训计划
Work closely with operation department to identify training needs and implement training activities.与运营紧密配合，发现培训需求并实施培训计划
Implement and deliver training initiatives to improve team effectiveness as well as skill level.培训创新，确保高效团队
Perform training audit to evaluate both trainer’s and training effectiveness and propose continuous enhancement on training activities/projects.培训评估，确保培训师培训技能的提高和完善
Responsible for the all training program management and reporting to ensure program enhancement and effectiveness;负责培训管理，确保培训计划的完善
Any other training-related duties as assigned完成领导交代的其他培训工作
Competencies:
University degree or above; 本科及以上
5+ years of solid working experience; at least +2.5 year call center management/training working experience is preferred. 5年工作经验，2.5年呼叫中心管理/培训经验优先
Good command of OS (Windows, iOS, Mac OS); 熟练使用OS
Fluent in spoken and written English 流利的英文口语及写作
Excellent presentation skill; fluent Mandarin is a must 优秀的演讲技巧，流利的普通话
With excellent sense of customer service, well communication and interpersonal skills, hardworking and self-motivated;优秀的客服服务意识，良好的沟通及人际交往能力，敬业且有上进心
Can work under pressure 良好的抗压能力
公司介绍
电讯盈科是由主席兼行政总裁李泽楷[1]创立的盈科数码动力有限公司，与香港电讯有限公司于二零零一年八月合并而成，在香港联交所（香港联交所上市代号：0008）上市，并在纽约证券交易所（纽约证券交易所：PCW）以美国预托证券形式上市。合并后的电讯盈科，已由一家以技术为主的电信公司，转型为一家以客为尊的综合通信服务供应商；现时在全球聘用员工一万三千五百多名。