重庆招聘

Purpose of the position
Take ownership, lead and manage assigned implementation projects of new awarded customer business or the extension of business from award stage till business go-live, stabilization and project closing with the scope including air / ocean / logistics / supply chain management
To ensure that customer needs and expectations are met throughout implementation and service level achieved
Define solution to ensure that additional operational workload is as low as possible
To act as a facilitator for the review of existing accounts and operational processes in order to identify and recommend opportunities for improvement and business optimization
Support the Country Head of Tender Management and Business Implementation in implementing and re-engineering larger, more complex account business
Lead and coordinate re-engineering projects to improve the performance and quality for a specific customer business from analyze stage, solution finding, realization, go-live and project closing
In liaison with the Sales representatives support on the solution design, work out implementation planning and attend customer meetings during pre-award stage


Key Tasks
Liaise with the Panalpina Sales representatives and customer to confirm expectations, timelines and ownership based on the requirement assessment and what was agreed upon during pre-award stage
Initiate and coordinate the implementation for assigned projects through the initiation, design, test (trial shipments), go live production, up to the point the project goals achieved and performance is stable
Adherence of Panalpina implementation methodology PanConcept and related tools and documents
Develop detailed implementation plans and task list based on the awarded business, contract details and services sold.
Ownership to deliver the assigned projects within the defined timeline, quality and costs
Design the solution, create flow charges including cargo and information flow and showing the different process stakeholders roles and responsibility
Fulfill customer requirements but keep additional operational workload as low as possible
Guarantee the establishment of SOP’s with the required quality and ensure that Panalpina’s offices/agents understand the specific customer requirements/expectations and follow-up accordingly
Identify and support the development of metrics/measurement tools according to the customer’s requirements
Ensure that business impacts of project are properly managed and communicated within the account and product stakeholders.
Support post-go live operations as required by the customer or Panalpina until project closing and handover
Provide a handover and closing report at the end of each business implementation project detailing what worked well and what did not. The report will contain recommendations for future improvements in the overall process
Assist CAPCO with defining systems requirements and coordinate systems integration between the customer and Panalpina if required.
Initiate and coordinate customer application training for operational units

Review and analyze procedures of selected existing accounts to identify and recommend opportunities for business and process optimization
Manage and coordinate assigned re-engineering projects to improve the performance and/or lower the costs as defined in the individual project goals

Support sales during pre-award stage with the input on business implementation on solution design, planning and organization
Provide implementation training to key sales and operational stakeholders as well as design show cases, sales material which can be used during customer presentations
Provide recommendations to the Country Head of Tender Management and Business Implementation in regards to improve the setup, structure, procedures, efficiency, required capacities, budget, etc. for the general implementation process

Function / Market & Industry Knowledge / Business Acumen / Process working
[Functional Knowledge ]
Professional project management knowledge and skills on methodology, tools as well as soft skills
Strong analytical and issue solving skills (Analyzing as is situation / Creative to-be solution thinking)
Advanced business administration competence
Deep operational process know-how (Procurement, Customer Service, Document Processing Export and Import, Customs Clearance, Billing)
In depth functional know-how in air / ocean / logistics / value added service
Deep understanding of the requirements on the Supply Chain of the different customer industries
Solid understanding of Panalpina IT application architecture, EDI and dataflow
Deep understanding of Panalpina strategy and products

Skills & Competencies
[Competencies – Leadership ]
Manage cross-functional interfaces (Sales, Operation, Procurement and ISPs).
Ability to work with different cultures
Planning and Organizing (Ability to prioritize, plan, assign and control)
Ability to integrate and coordinate resources across functions and boundaries
Willingness to challenge the status quo and to drive innovation and change
Knowledge on change management

[Competencies – Business ]
High result orientation and customer focus
Strong ability to analyze, define, develop and document business processes and procedures
Skill to manage and align different expectations

[Competencies – Personal)
Competence to work under pressure and deal with tight deadlines
Target driven
Good communication and interpersonal skills
Solid in network and relationship building
Strong decision-making capabilities and high accountability
Willingness to travel

Educational background / Work experience
Higher educational level (business administration or logistics/forwarding)
Minimum 5 years working experience, ideally in an international environment within the forwarding/supply chain management industry (air, ocean freight and logistics)
Professional experience in project management

Language skills
Fluent in English and local language (oral and written skills)

Computer Literacy
Proven IT (Information Technology) and EDI (Electronic Data Interface) knowledge
Solid knowledge of MS Office products especially Excel, Word, Visio and PowerPoint

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining intercontinental Air and Ocean Freight with comprehensive Value-Added Logistics Services and Supply Chain Services.

Thanks to its in-depth industry know-how and customized IT systems, Panalpina provides globally integrated end-to-end solutions tailored to its customers' supply chain management needs.

The Panalpina Group operates a global network with some 500 branches in more than 80 countries. In a further 80 countries, it cooperates closely with partner companies. Panalpina employs approximately 15,000 people worldwide.

If you are interested in our company,pls send both your English and Chinese CV.

谢绝来电，来访，谢谢！