重庆招聘

Position Overview:

§ Be responsible for accepting calls (primarily via the telephone, and including other contact modes like email, fax, etc.) and providing a knowledgeable, courteous, efficient, confident and proactive point of contact for both customers and the network. Maintain good relationship with the clients.

§ Also responsible for monitoring the SOP or company policy is implemented properly.

Position Accountabilities:

§ Accept and register bookings for services.

§ Respond to customers consistently and confidently by providing accurate information in all aspects such as transit time, prices, custom paperwork requirements, packaging, country-specific requirements (including potential customs clearance delays) simple account and sales question.

§ Assist customer obtain information as required and provide customer with accurate information and operation guideline.

§ Confidently and knowledgeably handle customer complaints while maintaining composure, and take all possible actions to resolve issues to the customers' full satisfaction without compromising company's position by over-committing to customers. If necessary, escalate complaints to senior management team to obtain efficient resolution with a purpose of prevent more escalation and avoid reoccurrence.

§ Enhance service experience by exercising professionalism and empathy when dealing with each individual customer varying needs and demands.

§ Liaise with Operations Department and other departments on quick and efficient resolution of customer issues and queries.

§ High team spirit and strict self-management follow decisions and direction from management team in shifts, roster, and stipulated policies.

§ Monitoring the operation is proceeded without disobeying company policy as well as evaluating the profit figure.

Relevant Education Background, Hard Skill, Knowledge and Experience:

§ College degree or equivalent.

§ Typing skills (at least 30 wpm preferable)

§ Computer application skill, e.g. MS-Office Software

§ Good command of written and oral English.

§ At lease 1 years experience in similar position at forwarding company.

§ Well-known the whole operation process.

Core Competences:

§ Customer Service Orientation;

§ Business Acumen;

§ Commitment to Quality;

§ Willingness to Learn and Flexibility;

§ Information and Communication Behaviour;

Working Relationships:

§ External: Customer

§ Internal: Operation. Sales, Hub, Customs, Network

Schenker is one of the world’s leading international providers of integrated logistics services more than 135 years. We provide support to industry and trade in land operations, in worldwide air and sea freight, and in all the associated logistics services. 55,000 professional employees at about 1,500 offices in 150 countries around the world achieve a turnover of 13,2 billion euros per year.
Schenker是一家拥有135年历史的全球领先一体化国际物流服务公司。我们为工业及商业企业提供强有力的支持:包括陆运,全球海运和空运以及所有与之相关的物流服务。我们在全球150多个国家拥有1500个分公司和办事处,5,5000名训练有素的员工每年创造约132亿欧元的营业额。

BAX goes Schenker represent a strong unit in the global logistics market and complement their own individual strengths in the important markets around the globe. As the logistics powerhouse, we offer our customers a wide array of multi-modal and value-added services, as well as more integrated supply chain solutions than ever before. Together, Schenker and BAX are:
No. 1 in European land transport
No. 2 in worldwide air freight
No. 3 in worldwide ocean freight
No. 6 in global contract logistics
No. 1 in European rail freight transport
No. 3 in integrated heavyweight freight in North America

BAX与Schenker携手联盟,优势互补,并已成为业内的领头军,将以更强大的动力和更优质的服务为客户提供全方位的增值服务以及更加完整的供应链解决方案。我们在世界范围内已经取得骄人成绩:
欧洲陆运量排名***
全球空运排名第二
全球海运排名第三
全球契约物流排名第六
欧洲铁路运输排名***
美国综合重物运输业排名第三

For more information on Schenker, please see *********************.
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