客户服务经理/客户服务主管
惠普公司
- 公司规模：500-1000人
- 公司行业：计算机软件
职位信息
- 发布日期：2014-04-30
- 工作地点：北京
- 招聘人数：2
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位月薪：面议
- 职位类别：客服经理(非技术) 客户关系经理/主管
职位描述
Job Description:
As subject matter expert of TCE management, the role is accountable for following responsibilities:
? Take lead across service organizations on TCE benchmarking, strategic planning & continuous optimization.
? Represent service organization to work with PR and other resources on building effective mechanisms to avoid service related exposures.
? Take lead in service organization for engagement with government institutes on service and product related affairs.
? Work with service delivery teams and marketing team to build strong service branding.
? Take lead study of customer needs & driving factors of service NPS.
? Take lead E2E mechanism of Social Media support.
? Collect channel voice and drive for continuous improvement.
? Represent service delivery team in Quality Taskforce.
? Act as 6 Sigma Champion.
Qualification:
1. Bachelor or master degree majored in business administration or marketing, etc.
2. 8~10 year working experience with more than 5 years in service operation or management area, sound knowledge about service process and operation details with strong business understanding.
3. Strong understanding to consumer needs and customer service. Good at quality improvement methodologies with 6 Sigma Green Belt or above preferred.
4. Good communication skill.
5. Good project management experience and skill.
6. Hard working with teamwork spirit and can-do attitude.
7. Good verbal and written English.
As subject matter expert of TCE management, the role is accountable for following responsibilities:
? Take lead across service organizations on TCE benchmarking, strategic planning & continuous optimization.
? Represent service organization to work with PR and other resources on building effective mechanisms to avoid service related exposures.
? Take lead in service organization for engagement with government institutes on service and product related affairs.
? Work with service delivery teams and marketing team to build strong service branding.
? Take lead study of customer needs & driving factors of service NPS.
? Take lead E2E mechanism of Social Media support.
? Collect channel voice and drive for continuous improvement.
? Represent service delivery team in Quality Taskforce.
? Act as 6 Sigma Champion.
Qualification:
1. Bachelor or master degree majored in business administration or marketing, etc.
2. 8~10 year working experience with more than 5 years in service operation or management area, sound knowledge about service process and operation details with strong business understanding.
3. Strong understanding to consumer needs and customer service. Good at quality improvement methodologies with 6 Sigma Green Belt or above preferred.
4. Good communication skill.
5. Good project management experience and skill.
6. Hard working with teamwork spirit and can-do attitude.
7. Good verbal and written English.
公司介绍
惠普（HP）公司成立于1939年，是一家业务运营遍及全球170多个国家和地区的高科技公司。我们致力于探索科技和服务如何帮助人们和企业解决其遇到的问题和挑战，并把握机遇、实现愿景、成就梦想。我们运用新的思想和理念来打造更简单、更有价值、更值得信赖的技术体验，不断帮助客户改善其生活和工作方式。
惠普（HP）是全球最大的信息科技（IT）公司之一。我们提供广泛的基础设施和商业产品，从手持设备到世界上最强大的超级计算机，一应俱全。我们为消费者提供了一系列广泛的产品和服务，从数码摄影到数码娱乐，从计算产品到家用打印。这一全面的产品组合让我们能够针对客户的特定需求，提供合适的产品、服务和解决方案。在截止至2007年10月31日的2007财年中，惠普（HP）的营业额达1043亿美元，在2007年美国财富500强中排名第14位。
惠普（HP）是全球最大的信息科技（IT）公司之一。我们提供广泛的基础设施和商业产品，从手持设备到世界上最强大的超级计算机，一应俱全。我们为消费者提供了一系列广泛的产品和服务，从数码摄影到数码娱乐，从计算产品到家用打印。这一全面的产品组合让我们能够针对客户的特定需求，提供合适的产品、服务和解决方案。在截止至2007年10月31日的2007财年中，惠普（HP）的营业额达1043亿美元，在2007年美国财富500强中排名第14位。