Team Manager
广州电盈综合客户服务技术发展有限公司
- 公司行业:通信/电信运营、增值服务
职位信息
- 发布日期:2014-04-28
- 工作地点:重庆-渝北区
- 招聘人数:5
- 工作经验:二年以上
- 学历要求:本科
- 语言要求:普通话精通
英语熟练 - 职位月薪:面议
- 职位类别:客服经理(非技术) 售前/售后技术支持经理
职位描述
工作职责:
1、负责一个100CSR/TSRs的项目团队。建立和发展员工职业发展渠道。领导团队达成KPI,预估项目可能遇到的危机,困难和挑战,应用适当解决方式将影响减少到最小。
2、负责后勤部门的沟通与协调以确保后勤支持到位
3、维护客户关系以确保优质的服务质量
岗位要求:
1,University degree or above;
2,2+ years of solid working experience; at least +1 year call center management/training working experience is preferred.
3,Effectively in English & Mandarin or Cantonese.
4,Excellent business sense
5,able to develop & maintain good level of relationship via a professional account management approach with existing clienteles
6,Possess excellent logical thinking with able to tackle challenge in an effective & efficient manner.
7,Certificate or prior experience in training, ISO, COPC, Six Sigma or other quality/ problem resolution/ project management framework will be an advantage
工作地点:重庆渝北区高新圆凤凰座(地铁6号线光电园站旁)
1、负责一个100CSR/TSRs的项目团队。建立和发展员工职业发展渠道。领导团队达成KPI,预估项目可能遇到的危机,困难和挑战,应用适当解决方式将影响减少到最小。
2、负责后勤部门的沟通与协调以确保后勤支持到位
3、维护客户关系以确保优质的服务质量
岗位要求:
1,University degree or above;
2,2+ years of solid working experience; at least +1 year call center management/training working experience is preferred.
3,Effectively in English & Mandarin or Cantonese.
4,Excellent business sense
5,able to develop & maintain good level of relationship via a professional account management approach with existing clienteles
6,Possess excellent logical thinking with able to tackle challenge in an effective & efficient manner.
7,Certificate or prior experience in training, ISO, COPC, Six Sigma or other quality/ problem resolution/ project management framework will be an advantage
工作地点:重庆渝北区高新圆凤凰座(地铁6号线光电园站旁)
公司介绍
广州电盈综合客户服务技术发展有限公司诚聘
联系方式
- 电话:13560372318