重庆招聘

Purpose of the Job and Objectives:
This position is designed to manage quality level across whole site, which includes transaction monitoring, end-user satisfaction and so on. Work with training department to assist design training plan to improve skill level. Strong analysis skill to positively find any training/coaching opportunities.

Main Duties, Responsibilities and Deliverables:
Be in charge of quality assurance of whole team.
Analyze and design improvement plan for all KPIs..
Perform transaction monitoring and customer satisfaction analysis
Any other quality-related duties as assigned

Competencies:
University degree or above; Major in Computer Engineering or Communication Engineering; holding the computer relevant certification is preferable (MCSE / CCNA / CCNP);
2+ years of solid working experience; at least +1 year call center management/training working experience is preferred.
Be familiar with quality assurance methodology and approach.
Be familiar with transaction monitoring approach and customer satisfaction.
Fluent in English, especially in reading and writing
Well analysis skill.
Good team work ability as well .


工作地点：重庆渝北区高新圆凤凰座（地铁6号线光电园站旁）

广州电盈综合客户服务技术发展有限公司诚聘