质检人员
广州电盈综合客户服务技术发展有限公司
- 公司行业：通信/电信运营、增值服务
职位信息
- 发布日期：2014-04-28
- 工作地点：重庆-渝北区
- 招聘人数：2
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：普通话精通
英语良好 - 职位月薪：面议
- 职位类别：品质经理 质量管理/测试工程师(QA/QC工程师)
职位描述
Purpose of the Job and Objectives:
Analyze and improve the team troubleshooting skill and technical skill via effective on-site call monitoring and roundtables. Design the training plan for particular products and skills needed by CSRs to better serve customers. Coach staff in need and improve the team service quality.
Main Duties, Responsibilities and Deliverables:
Adherence to PCCW policies on ethics and integrity
Maintain and refine the transaction monitoring procedures and standards.
Analyze and summarize potential problems from the calls monitored and give objective feedback and suggestions to CSR.
Deal with advanced and difficult issues from Tier 1 CSR
Design the roundtable schedule and training plan for CSR based on the actual team performance and skill level, find out the weak points of the team technique,progressively improve technique with a well-structured plan.
Competencies:
Familiar with Apple SW and HW, also with the operating system. Good troubleshooting skill and training skill.
Self-driven
Work well under pressure
Professional demeanor
Positive attitude
Good communication skills (verbal & written), fluent mandarin and basic English.
Be able to follow quality assurance system and standards.
Be able to carry out the quality assurance system and procedure well.
Strong skill in reporting and familiar with Microsoft Office applications.
Prefer experiences in call center business
工作地点：重庆渝北区高新圆凤凰座（地铁6号线光电园站旁）
Analyze and improve the team troubleshooting skill and technical skill via effective on-site call monitoring and roundtables. Design the training plan for particular products and skills needed by CSRs to better serve customers. Coach staff in need and improve the team service quality.
Main Duties, Responsibilities and Deliverables:
Adherence to PCCW policies on ethics and integrity
Maintain and refine the transaction monitoring procedures and standards.
Analyze and summarize potential problems from the calls monitored and give objective feedback and suggestions to CSR.
Deal with advanced and difficult issues from Tier 1 CSR
Design the roundtable schedule and training plan for CSR based on the actual team performance and skill level, find out the weak points of the team technique,progressively improve technique with a well-structured plan.
Competencies:
Familiar with Apple SW and HW, also with the operating system. Good troubleshooting skill and training skill.
Self-driven
Work well under pressure
Professional demeanor
Positive attitude
Good communication skills (verbal & written), fluent mandarin and basic English.
Be able to follow quality assurance system and standards.
Be able to carry out the quality assurance system and procedure well.
Strong skill in reporting and familiar with Microsoft Office applications.
Prefer experiences in call center business
工作地点：重庆渝北区高新圆凤凰座（地铁6号线光电园站旁）
公司介绍
广州电盈综合客户服务技术发展有限公司诚聘
联系方式
- 电话：13560372318