IT Assistant - Helpdesk (IT助理-桌面支持 青岛)
优创（青岛）数据技术有限公司
- 公司规模：5000-10000人
- 公司性质：外资(欧美)
- 公司行业：外包服务
职位信息
- 发布日期：2014-08-20
- 工作地点：青岛-市南区
- 招聘人数：1
- 工作经验：一年以上
- 学历要求：大专
- 语言要求：英语良好
- 职位月薪：面议
- 职位类别：Helpdesk 技术支持
职位描述
Principal Responsibilities
· Monitor the ticket system, follow Helpdesk procedure to diagnose and respond in a
timely,standardized,and customer service-oriented manner to user support requests. Escalate situations
requiring urgent attention or additional assistance to ensure effective IT infrastructure to meet
business needs;
· Improve Helpdesk service and systems by providing assistance in researching, evaluating, and executing
IT projects while maintaining and contributing in the specific technical area of responsibility (e.g.,
specific assigned systems, or processes within Helpdesk);
· Handle the setup, configuration, and maintenance of office computers and related equipment including
printers, wiring system, phones, etc. to maximize employee efficiency and minimize employee downtime;
· Document issue resolution and recommend changes to procedures to reflect current state.
Minimum Requirements
· Junior degree or above
· Computer Science or IT related majors
· Minimum 1 year working experience within IT (internship experience within IT is also acceptable)
· Fundamental computer skills in Windows, MS office and other PC software, PC troubleshooting knowledge
· Good customer service skills
· Good communication skills
· Good problem solving skills
· Good English skills (verbal and written)
· Good research ability from Internet
公司介绍
目前，优创数据拥有超过5000名员工，为来自美国、加拿大和英国的近四百家保险企业提供运营支持，帮助欧美国家客户保险行业进行流程优化，实现利润增长。
在过去的十余年，优创数据保持年均25-30%的业务增长率，客户留存率则高达95%以上。随着公司快速发展，优创数据已成为中国境内对美保险战略服务领军企业。