重庆招聘

Responsibilities:

· Motivate and lead the team by inspiring and encouraging them to meet team objectives

· Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet performance targets

· Embeds a partnership between Concentrix and our client

· Identify and implement business improvement opportunities

· Coach team members and provide feedback to help them improve their performance

· Identify individual strengths of team members and actively foster career advancement within the team

· Effectively manage escalations of complex problems

· Communicate expectations of team goals to team members

· Effectively manage the adherence and productivity of team members

· Generates and rolls out new and creative ideas to improve customer experience.

Essential Criteria:

· Bachelor degree holder, or above

· CET-4 or above with basic communications skills in both English writing and speaking

· At least 2 year previous people performance management experience in a contact centre environment

· Ability to work as part of a team and to liaise with a variety of departments internally and externally to Concentrix.

· Ability to multi-task, plan and prioritise workload.

· Demonstrates problem solving and troubleshooting skills to resolve queries.

· Demonstrates a keen interest and passion for online and mobile gaming is preferred.

· Demonstrates expertise with internet, internet application, iOS and Android mobile devices, mobile gaming is preferred.

    Concentrix 是财富500 强SYNNEX Corporation 全资子公司 (纽约证券交易所代码: SNX)，是全球商务服务行业的领军企业。我们通过与客户合作，不断提供端到端客户互动服务，技术创新，数据分析，流程优化，及业务改进。作为全球化商务服务公司，我们通过转变客户体验，合理优化业务前后端及行业流程，确保在每次与客户互动时提供最高价值的服务。
    Concentrix 是全球客户管理BPO 行业排名前五的公司。目前，Concentrix 在全球有125 个运营中心，分布在北美洲，拉丁美洲，中美洲，欧洲，中东和亚太地区。拥有超过100,000 名员工，能够支持40 多种语言为450 多家客户提供服务。Concentrix 主要为包括银行，医疗，保险，技术， 消费电子，零售和电子商务，政府，媒体互动，运输，旅游和汽车行业提供专业服务。 我们现有的100,000+员工，约有70%支持语音流程，30%支持后台和技术流程。通过语音，手机，社交和网页 聊天提供技术支持和客户优化服务。
目前，Concentrix 大中华区拥有大连，佛山，北京，上海，深圳，贵阳, 香港7 个运营中心，支持11 种语言，并为14 个国家和地区的客户提供涵盖客户关系管理，网页定制业务，数字媒体的内容设计和制作，银行后台服务业务等服务。

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