重庆招聘

Principal Engineer （Technical Helpdesk）
捷豹路虎技术支持首席工程师岗位

MSXI公司是捷豹路虎售后技术支持的全球供应商，公司总部位于美国， 是汽车工业领域全球领先的外包服务解决方案提供商，我们为全球多达350家客户提供服务。客户包括： 汽车/卡车制造商（OEMs）、经销商、供应商和配套服务供应商。目前，我们在中国的客户有宝马（BMW)、梅赛德斯奔驰(BENZ)、捷豹路虎(JLR)、沃尔沃(VOLVO)、福特（FORD)、通用(GM）等，我们将继续致力于中国市场的开发和投入，并为我们的客户提供更加优质和完善的技术咨询服务。

The responsibilities of this position will include:
· Responsible for Technical Helpdesk Support for the dealers of Jaguar and Landrover.
· Responsible for the DTS team management.
· Assist DTS Manager to do the daily operation.
· Responsible for the employee’s training.
· Make weekly, monthly and yearly reports for the analysis of DTS operation.
· Accept and resolve enquiries from dealers via Comms / System entry methodology.
· Write and circulate data to other Helpline Engineers / Field Service Engineers / Management / Manufactures / Dealer staff when necessary.
· Liaise with Dealership, Importer, NSC personnel at all levels.
· Liaise with Management on Vehicle Case Histories, trends and analysis.
· Liaise with Manufactures Engineers / Staff on all issues associated directly with Hotline obtaining clarification from Management if required.
· Request Field Engineer visits when determined by Management.
· Available for Field duty including overnight stays away from home as requested.
· Accept other assignments (responsibility for items of equipment, literature, Client data systems, analysis, investigation, ISO9001, etc.) as determined by the Management.
· Complete and provide information for Company documentation as necessary (Travel Requests & Expense Reports, Corrective Action Requests, Timesheets, etc.).
· On an exception basis, make travel arrangements, conduct vehicle testing, arrange servicing, etc.

Experience and/or Qualification Requirements:
· Strong technical knowledge. Auto Technical Training or Technical Helpdesk experience is preferred.
· Automotive Technical qualifications. Team management experience and Auto OEM is preferred
· Major in Engineering discipline (Mechanical, Automotive, Electrical etc.)
· Competence in English (Spoken, Read and Written).
· Be computer literate particularly with the Microsoft Office Suite.
· Proven aftersales background and knowledge.
· Understanding of dealership operations and key challenges.

Salary:
A competitive salary will be offered depending on the experience of the candidate, including bonus opportunities & social benefit.

Starting date:
As soon as possible.

Location:
Shanghai, with occasional travels in China.

About us: MSX International is the leading global provider of outsourced business solutions for the automotive industry. We have the hands-on experience of automotive best practices, the state-of-the-art technology and the in-depth information to boost company efficiency and profitability. 关于我们：MSXI公司总部位于美国, 是汽车工业领域全球领先的外包服务解决方案提供商，我们为全球多达350家客户提供服务。客户包括： 汽车/卡车制造商（OEMs）、经销商、供应商和配套服务供应商。目前，我们在中国的客户有宝马（BMW)、梅赛德斯奔驰(BENZ)、捷豹路虎(JLR)、沃尔沃(VOLVO)、福特（FORD)、通用(GM）等，我们将继续致力于中国市场的开发和投入，并为我们的客户提供更加优质和完善的技术咨询服务。