IT Operations Analyst
泰科电子（上海）有限公司
- 公司性质：外资(欧美)
- 公司行业：电子技术/半导体/集成电路
职位信息
- 发布日期：2014-02-19
- 工作地点：上海-徐汇区
- 招聘人数：若干
- 语言要求：英语良好
- 职位月薪：面议
- 职位类别：Helpdesk 技术支持
职位描述
Job Summary:
Responsible for onsite support of TE China HQ with IT needs in the following areas; laptops, printers, wireless access points, network, switches, file servers and phone systems
The role will work primarily with desktop support and helpdesk group on a day to day basis with focus on supporting onsite customers but must also be able to diagnose and provide solutions to problems that arise off campus including domestic, remote and international users.
He/she must be able to participate in projects supporting both the individual’s and the group IT’s TEIS goals.
Operational duties include but not limited to, new hirer PC setups, IT asset life cycle tracking, performing technical troubleshooting, desktop and application systems support.
He/she must possess the ability to apply the requisite skills and knowledge, acquired through practical work experience and ability to perform complex technical tasks. He/she typically receives general instructions on new tasks that are reviewed upon completion while demonstrating creativity and work efficiency
Primary Responsibilities:
？ Provide 2nd level technical support of installation, maintenance and troubleshooting of hardware (computer, printer, phone, etc.) and software, maintain high level of service, efficiency and response possible.
？ Maintain individual queue with Remedy Helpdesk application for managing and resolving an appropriate number of tickets within the required SLA
？ Work closely with Asset Management team to actively manage IT assets lifecycle via the standard Asset Management tool and process
？ End user computer training
Competencies & Experience Required/Desired:
? 3+ years experience troubleshooting computer networks, hardware and software
? Working knowledge of Windows 2003/2008 active directory and user account management
? Excellent Windows XP, Windows 7 and Macintosh troubleshooting skills
? Good working knowledge of Microsoft Office 2003 and 2010 applications
? Strong written and verbal communication skills
? Excellent customer service skills
? Proficient in supporting Microsoft platform, Windows/Office systems, Active Directory, professional certifications (MCSE, CCNA) are advantageous
Microsoft Exchange and Sharepoint experience a plus
? Certifications in Microsoft or Cisco technologies a plus
? Multilingual skills a plus
? English mandatory
? The selected candidate must be self-motivated and have the ability to work in a fast paced, changing environment as well as the ability to work independently with minimal direction.
Educational Required/Desired:
? Associate's or Bachelor's degree in Computer Science or related field
Responsible for onsite support of TE China HQ with IT needs in the following areas; laptops, printers, wireless access points, network, switches, file servers and phone systems
The role will work primarily with desktop support and helpdesk group on a day to day basis with focus on supporting onsite customers but must also be able to diagnose and provide solutions to problems that arise off campus including domestic, remote and international users.
He/she must be able to participate in projects supporting both the individual’s and the group IT’s TEIS goals.
Operational duties include but not limited to, new hirer PC setups, IT asset life cycle tracking, performing technical troubleshooting, desktop and application systems support.
He/she must possess the ability to apply the requisite skills and knowledge, acquired through practical work experience and ability to perform complex technical tasks. He/she typically receives general instructions on new tasks that are reviewed upon completion while demonstrating creativity and work efficiency
Primary Responsibilities:
？ Provide 2nd level technical support of installation, maintenance and troubleshooting of hardware (computer, printer, phone, etc.) and software, maintain high level of service, efficiency and response possible.
？ Maintain individual queue with Remedy Helpdesk application for managing and resolving an appropriate number of tickets within the required SLA
？ Work closely with Asset Management team to actively manage IT assets lifecycle via the standard Asset Management tool and process
？ End user computer training
Competencies & Experience Required/Desired:
? 3+ years experience troubleshooting computer networks, hardware and software
? Working knowledge of Windows 2003/2008 active directory and user account management
? Excellent Windows XP, Windows 7 and Macintosh troubleshooting skills
? Good working knowledge of Microsoft Office 2003 and 2010 applications
? Strong written and verbal communication skills
? Excellent customer service skills
? Proficient in supporting Microsoft platform, Windows/Office systems, Active Directory, professional certifications (MCSE, CCNA) are advantageous
Microsoft Exchange and Sharepoint experience a plus
? Certifications in Microsoft or Cisco technologies a plus
? Multilingual skills a plus
? English mandatory
? The selected candidate must be self-motivated and have the ability to work in a fast paced, changing environment as well as the ability to work independently with minimal direction.
Educational Required/Desired:
? Associate's or Bachelor's degree in Computer Science or related field
公司介绍
泰科电子（TE Connectivity，简称“TE”）总部位于瑞士，是全球行业技术领先企业。TE年销售额达130亿美元，致力于创造一个更安全、可持续、高效和互连的未来。TE?广泛的连接和传感解决方案经受严苛环境的验证，持续推动着交通、工业应用、医疗技术、能源、数据通信和家居的发展。TE在全球拥有近80,000名员工，其中8,000多名为工程师，合作的客户遍及全球近150个国家。TE相信“无限连动，尽在其中”。
我们的使命
创造更安全、可持续、高效和互连的未来。
我们的战略重点
凭借高工程设计含量的解决方案，促进产品比重增长
成为传感器和医疗两大新领域的领导者
扩大客户基数，提高市场份额
TEOA无处不在
我们的使命
创造更安全、可持续、高效和互连的未来。
我们的战略重点
凭借高工程设计含量的解决方案，促进产品比重增长
成为传感器和医疗两大新领域的领导者
扩大客户基数，提高市场份额
TEOA无处不在
联系方式
- 公司地址：上海漕河泾开发区古美路1528号5栋 (邮编：200233)