重庆招聘

Job ID 862918
Location China, Shanghai
Job Category Customer Service & Support
Division Services & Support

The PFE’s primary responsibilities include providing on-site technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft software on the SCCM/SCOM. The successful candidate will be capable of providing field technical support presence for groups in the Microsoft Services organization, including but not limited to Premier and Professional Support, Microsoft Consulting Services, and escalation engineers. The Premier Field Engineer acts as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management.
The candidate will provide technical support including product technical training onsite, as well as via telephone, and electronic media. You must be able to manage hot issues by setting customer expectations, devising and implementing action plans, being available 24x7 and professionally communicating to all parties involved. Overnight travel is required. Travel requirements vary regionally and could be as much as 40-70%. Must be available for travel dispatch 24x7x365. Candidates must possess current passport or be able to obtain passport within 90 days of hire

Recommended qualifications:
-Superior problem solving and troubleshooting skills at the System Engineer level
-Exceptional customer service, overall communication and technical writing skills.
-Must have sufficient technical depth to communicate with development and other internal organizations at a peer level
-Must possess the ability to work independently with minimal management supervision and as part of nationwide team of engineers
-Demonstrated aptitude for providing exceptional customer service in politically charged environments
-Enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development

-Apply technology to improve existing products and systems at customers and for internal use
-Actively participate in team support by proposing and implementing solutions
-Assist in developing strategies to gain additional Premier support accounts by contacting and establishing relationships with Premier Support Managers and Technical Account Managers.

Technical Requirements:
-Solid understanding of standard client/server, networking, and Internet fundamentals.
-Superior knowledge and demonstrated technical proficiency in Microsoft Systems Center Configuration Manager (SCCM) 2007 and System Center Operations Manager
-Experience in managing medium to large environments.
-Able to troubleshoot all aspects of SCCM and SCOM effectively and understand the product flow patch management, software distribution and logging in detail.
-Have similar skills in SMS 2003
-Understand fully the base OS and SCOM Management Packs and be able to discuss in detail at least one of the following Management Packs: Active Directory, Exchange, IIS or SQL including configuration, tuning and customization.
Experience in other Microsoft Management technologies, including Active Directory services (AD), SMS 2003, System Center Essentials and WSUS

-Secondary expertise in at least one of the following: Windows desktop Operating Systems, Windows server Operating Systems, SQL- both management and querying, IIS. Knowledge of the following would be advantageous: MDT (BDD), Powershell, repackaging applications and virtualization of OS and applications.

Preferred:
-Knowledge of the following would be advantageous: SCOM Solution Accelerators, SNMP, SCOM Connectors and the SCOM Connector Framework, and the model based architecture in SCOM 2007.
-Experience in other Microsoft Management technologies, including Active Directory services (AD), Microsoft Operations Manager (MOM) and/or System Center Operations Manager, System Center Essentials and WSUS
-MCSE
Microsoft is an equal opportunity employer and supports workforce diversity.

微软亚太区全球技术支持中心为个人用户、开发者、it专业人员到合作伙伴和企业级用户提供全方位、多元化的服务和技术支持。我们为微软所有上百个包括提供给企业级用户和个人用户的微软产品提供服务和技术支持。我们业务范围覆盖大中华区、亚太区、日本、美国、欧洲、中东、非洲；支持英语、普通话，粤语，泰语，韩语，北印度语 ，越南语，印度尼西亚语/马来语，塔加拉语等十种语言服务。通过直接与客户及合作伙伴联系，我们已经成为微软客户及合作伙伴体验（customer partner experience，cpe）的核心推动者，不断提升客户满意度。我们通过包括电话和在线等方式获得全球客户及合作伙伴的反馈，以此来不断完善策略、优化流程。
微软亚太区全球技术支持中心是一个于2007年8月新组建的组织,由前微软大中华区和亚太区全球技术支持中心合并共同组成。1997年11月，微软投资在上海设立微软大中华地区技术支持中心，（微软大中华区全球技术支持中心前身）这是全球500强企业在中国设立的***个全球中心。2001年10月该中心再度被提升为为微软全球技术中心，开始服务于全球的企业用户、合作伙伴和个人用户。2005年6月，增加投资在客户服务部门，客户服务部门正式加入全球技术支持中心。2007年年底，全球技术支持中心迎来了在中国的十周年庆典，并在2009年2月荣获赛迪集团颁发的“2008-2009中国技术支持服务年度成功企业”奖 。2010年3月，组织荣获赛迪集团颁发的“辉煌十年，卓越企业”奖。2010年2月至6月，参与亚太顾客服务协会的杰出顾客关系服务奖的评选，一举获得“***全球支持服务”和“***顾客满意质量体系”两项殊荣。
中心于2010年7月创建云计算技术支持与服务的专门团队，向分布于亚太各国家和地区的微软云计算服务用户提供领先于业界的高质量的技术支持和服务。2011年8月，赛迪集团为嘉奖中心在云计算技术支持及中小企业服务领域的突出成就，授予“2011年云服务创新典范企业奖”和“2011年中国中小企业服务绩效典范奖”。
作为微软全球四大技术支持中心之一，微软亚太区全球技术支持中心拥有来自21个不同的国家和地区的员工超过900人，分布在亚洲的14个城市中。