重庆招聘

Job Function / Purpose:

Investigates and resolves software and hardware problems within the computer user community. This individual needs to be able to resolve user questions and problems or forward them to the appropriate MIS personnel. Works on special projects as requested and supports other Helpdesk personnel.

Essential Duties and Responsibilities:

? Answers, evaluates and prioritizes incoming telephone, voice mail, e-mail and in-person requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies.
? Interviews users to collect information about problems and leads user through diagnostic procedures to determine source of the error.
? Determines whether the problem is caused by hardware such as a modem, printer, cables or telephone.
? Handles problem recognition, research, isolation, resolution and follow-up for routine user problem, referring more complex problems to the appropriate MIS personnel or technical staff.
? Logs and tracks calls using problem management database and maintains history records and related problem documentation.
? Prepares standard statistical reports, such as Help desk incident reports.
? Analyzes and evaluates incident reports and makes recommendations to reduce help line incident rate.
? Calls software and hardware vendors to request service regarding defective products.
? Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.
? Writes software and hardware evaluation and recommendations for management review.
? Writes and revises user training manuals and procedures.
? Install and configure PC software and communications applications as needed.
? Provide initial setup and configuration of company purchased PC and laptop systems. Install at corporate location or ship to field locations as needed.
? Set up and maintain users on the corporate network and e-mail systems.
? Maintain corporate anti-virus software.
? Develops training materials such as exercises and visual displays.
? Train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training.
? Work on special projects as needed.

Minimum Requirements:

? Associate degree or appropriate experience
? Be familiar with Microsoft Office software suite applications and installations
? Knowledge of PC hardware configurations
? Knowledge of e-mail systems
? Knowledge of network user administration

Must possess the following characteristics and capabilities:

? Excellent English communication and phone skills
? Energetic
? Self-reliant
? Team Player
? Be willing to work off hours as needed

艾诺斯集团是全球工业应用的能源存储解决方案的领导者，是世界上***的工业电池制造商。艾诺斯集团具有100多年的电池制造经验，总部位于美国宾夕法尼亚州的Reading， 在美国、阿根廷、巴西、加拿大、墨西哥、法国、德国、英国、波兰、中国、日本、意大利和西班牙等27个国家设有生产基地，服务机构遍布全球，为各行业用户提供动力电源和备用电源的优质产品和服务，实现工业存储能源卓越和完善的解决方案。

艾诺斯集团目前在中国已有三个生产基地，现正在重庆建设中国***的第四个生产基地。占地约40万平方英尺，雇佣超过1,100名员工，将为电信，公用事业，不间断电源产业以及其他备用电源的客户提供***能源解决方案，以满足中国和整个亚洲市场大幅增长的市场需求。