Premier Field Engineer_Exchange(职位编号：854929)
微软全球技术支持中心 （APGC CSS）
- 公司规模：500-1000人
- 公司行业：计算机软件
职位信息
- 发布日期：2013-11-05
- 工作地点：上海
- 招聘人数：1
- 工作经验：五年以上
- 语言要求：英语熟练
普通话熟练 - 职位类别：技术支持/维护工程师
职位描述
Job ID 854929
Location China
Job Category Customer Service & Support
Division Services & Support
We are actively recruiting for a number of specialist engineers to provide onsite service in our MCS projects in China by driving productive use and adoption of Microsoft Technologies enabling our largest and most important customers to make the most out of their technology to move their business forward.
Team/ Department Mission
As part of Microsoft Services, the Premier Field Engineering (PFE) Services organization delivers Rapid Onsite Support Services and specialised preventative services such as Health Checks and Workshops to Microsoft Enterprise customers. The PFE engineers help Premier customers to ensure efficient usage of their IT infrastructure. Services delivered by highly skilled engineers with deep technical expertise and have gone though comprehensive accreditation process.
Desirable Qualifications
Exchange:
? Bachelor's or postgraduate degree in Computer Science, Information Systems, Electrical Engineering or equivalent experience.
? MCSE, or other applicable advanced certification is strongly preferred, but not required at hire. We will consider related field (or equivalent) experience
? Demonstrated the capability working with customers and partners building, deploying, operating and optimizing large enterprise Exchange environments
? Be experience in technical design, driving projects, managing and building new relationships with internal and external customers and partners, and great team spirit.
? Minimum of 3 years of experience with Exchange products
? Logical and methodical troubleshooting and problem solving both technically and on an interpersonal level.
? Experience with a variety of relevant technical analysis tools
? Experience of migrating from previous versions of Exchange Server or third-party messaging systems
? Experience of SMTP, POP3 and IMAP protocols
? Experience tuning and scaling Exchange servers.
? Experience Troubleshooting Exchange Server related issues
? Knowledge of monitoring alerting and logging
? Proficient in PowerShell / Active Directory / networking(DNS,DHCP,SNMP)
? Must have thorough working knowledge of Windows Architecture and Internals (e.g. Processes, Threads, Memory Management, Networking, Kernel Architecture)
? Experience working with large enterprise-scale Microsoft Active Directory deployments
? Has leant or understanding Cloud Services
We are actively looking for candidates to represent Microsoft on client sites. Candidates must have excellent client facing skills with strong personal attributes. Customers are China wide, so travel is an essential part of this role.
Microsoft is an equal opportunity employer and supports workforce diversity.
If you are interested in this position, pls send your CV to: a-johuan@microsoft.com, or apply it directly on 51job
Location China
Job Category Customer Service & Support
Division Services & Support
We are actively recruiting for a number of specialist engineers to provide onsite service in our MCS projects in China by driving productive use and adoption of Microsoft Technologies enabling our largest and most important customers to make the most out of their technology to move their business forward.
Team/ Department Mission
As part of Microsoft Services, the Premier Field Engineering (PFE) Services organization delivers Rapid Onsite Support Services and specialised preventative services such as Health Checks and Workshops to Microsoft Enterprise customers. The PFE engineers help Premier customers to ensure efficient usage of their IT infrastructure. Services delivered by highly skilled engineers with deep technical expertise and have gone though comprehensive accreditation process.
Desirable Qualifications
Exchange:
? Bachelor's or postgraduate degree in Computer Science, Information Systems, Electrical Engineering or equivalent experience.
? MCSE, or other applicable advanced certification is strongly preferred, but not required at hire. We will consider related field (or equivalent) experience
? Demonstrated the capability working with customers and partners building, deploying, operating and optimizing large enterprise Exchange environments
? Be experience in technical design, driving projects, managing and building new relationships with internal and external customers and partners, and great team spirit.
? Minimum of 3 years of experience with Exchange products
? Logical and methodical troubleshooting and problem solving both technically and on an interpersonal level.
? Experience with a variety of relevant technical analysis tools
? Experience of migrating from previous versions of Exchange Server or third-party messaging systems
? Experience of SMTP, POP3 and IMAP protocols
? Experience tuning and scaling Exchange servers.
? Experience Troubleshooting Exchange Server related issues
? Knowledge of monitoring alerting and logging
? Proficient in PowerShell / Active Directory / networking(DNS,DHCP,SNMP)
? Must have thorough working knowledge of Windows Architecture and Internals (e.g. Processes, Threads, Memory Management, Networking, Kernel Architecture)
? Experience working with large enterprise-scale Microsoft Active Directory deployments
? Has leant or understanding Cloud Services
We are actively looking for candidates to represent Microsoft on client sites. Candidates must have excellent client facing skills with strong personal attributes. Customers are China wide, so travel is an essential part of this role.
Microsoft is an equal opportunity employer and supports workforce diversity.
If you are interested in this position, pls send your CV to: a-johuan@microsoft.com, or apply it directly on 51job
公司介绍
微软亚太区全球技术支持中心为个人用户、开发者、it专业人员到合作伙伴和企业级用户提供全方位、多元化的服务和技术支持。我们为微软所有上百个包括提供给企业级用户和个人用户的微软产品提供服务和技术支持。我们业务范围覆盖大中华区、亚太区、日本、美国、欧洲、中东、非洲；支持英语、普通话，粤语，泰语，韩语，北印度语 ，越南语，印度尼西亚语/马来语，塔加拉语等十种语言服务。通过直接与客户及合作伙伴联系，我们已经成为微软客户及合作伙伴体验（customer partner experience，cpe）的核心推动者，不断提升客户满意度。我们通过包括电话和在线等方式获得全球客户及合作伙伴的反馈，以此来不断完善策略、优化流程。
微软亚太区全球技术支持中心是一个于2007年8月新组建的组织,由前微软大中华区和亚太区全球技术支持中心合并共同组成。1997年11月，微软投资在上海设立微软大中华地区技术支持中心，（微软大中华区全球技术支持中心前身）这是全球500强企业在中国设立的***个全球中心。2001年10月该中心再度被提升为为微软全球技术中心，开始服务于全球的企业用户、合作伙伴和个人用户。2005年6月，增加投资在客户服务部门，客户服务部门正式加入全球技术支持中心。2007年年底，全球技术支持中心迎来了在中国的十周年庆典，并在2009年2月荣获赛迪集团颁发的“2008-2009中国技术支持服务年度成功企业”奖 。2010年3月，组织荣获赛迪集团颁发的“辉煌十年，卓越企业”奖。2010年2月至6月，参与亚太顾客服务协会的杰出顾客关系服务奖的评选，一举获得“***全球支持服务”和“***顾客满意质量体系”两项殊荣。
中心于2010年7月创建云计算技术支持与服务的专门团队，向分布于亚太各国家和地区的微软云计算服务用户提供领先于业界的高质量的技术支持和服务。2011年8月，赛迪集团为嘉奖中心在云计算技术支持及中小企业服务领域的突出成就，授予“2011年云服务创新典范企业奖”和“2011年中国中小企业服务绩效典范奖”。
作为微软全球四大技术支持中心之一，微软亚太区全球技术支持中心拥有来自21个不同的国家和地区的员工超过900人，分布在亚洲的14个城市中。
微软亚太区全球技术支持中心是一个于2007年8月新组建的组织,由前微软大中华区和亚太区全球技术支持中心合并共同组成。1997年11月，微软投资在上海设立微软大中华地区技术支持中心，（微软大中华区全球技术支持中心前身）这是全球500强企业在中国设立的***个全球中心。2001年10月该中心再度被提升为为微软全球技术中心，开始服务于全球的企业用户、合作伙伴和个人用户。2005年6月，增加投资在客户服务部门，客户服务部门正式加入全球技术支持中心。2007年年底，全球技术支持中心迎来了在中国的十周年庆典，并在2009年2月荣获赛迪集团颁发的“2008-2009中国技术支持服务年度成功企业”奖 。2010年3月，组织荣获赛迪集团颁发的“辉煌十年，卓越企业”奖。2010年2月至6月，参与亚太顾客服务协会的杰出顾客关系服务奖的评选，一举获得“***全球支持服务”和“***顾客满意质量体系”两项殊荣。
中心于2010年7月创建云计算技术支持与服务的专门团队，向分布于亚太各国家和地区的微软云计算服务用户提供领先于业界的高质量的技术支持和服务。2011年8月，赛迪集团为嘉奖中心在云计算技术支持及中小企业服务领域的突出成就，授予“2011年云服务创新典范企业奖”和“2011年中国中小企业服务绩效典范奖”。
作为微软全球四大技术支持中心之一，微软亚太区全球技术支持中心拥有来自21个不同的国家和地区的员工超过900人，分布在亚洲的14个城市中。