重庆招聘

Job ID 843837
Location China, Chongqing
Job Category Services & Consulting
Division Services & Support

Job Location - CHONGQING CHINA (CQ)

The DM will be responsible for governance and clear guidance on:
Delivery best practices and that team members are leveraging Microsoft Services Business Capabilities
Internal Delivery Methodologies (SDMPlus)
Project-, Program- and Portfolio Management Industry standards (e.g. PMI),
Driving Delivery Excellence and CPE
Community activities, Knowledge Management and IP creation and re-use
Portfolio- and Project Profitability, Backlog Attainment, Forecasting, Revenue Recognition and other financial- and business metrics, as well as data accuracy
Scope includes delivery of engagements belonging to a portfolio including delivered hours, people, CPE, etc.
Career growth objectives for the PjMs they manage

Delivery Management
DMs oversee and monitor delivery of a portfolio of engagements, to ensure that Project Managers have sufficient support and take an active part in Project Review Boards when applicable to ensure proactive Project Health monitoring. As Manager of Project Managers, they are the first point of escalation, for any Delivery-related issues, that may arise throughout the Engagement Lifecycle.
DMs manage and review their assigned portfolio of engagements and contracts regularly to ensure delivery is on track within approved scope or that scope changes are properly handled (scope change requests, contract add-ons, etc). DMs ensure that all legal, fiscal and personnel policies such as ESAP approvals, time conformance, engagement length, client invoicing, T&E, etc., are honored and that Forecasting is submitted and Revenue Recognition (x-charge) tracked.
DMs oversee achievement of several scorecard and key performance indicators directly or through collaboration with other roles. These include Backlog Attainment, Delivery Margin/Project Profitability, Forecasting Accuracy, Delivery Excellence Index, and CSAT.
Establishes the processes to support the engagement, including setting up charge codes, defining the project calendar, and defining deliverable acceptance and reporting procedures. Project initiation also includes validating scope, conducting project kickoff and holding Conditions of Satisfaction (COS) discussions with stakeholders.
Reviews and approves Project Manager billable hours and expenses each week.
People Management
As team managers DMs regularly perform 1:1s with Individual Contributors who report directly to them (PjMs), conduct performance review and career development discussions at least twice a year. They provide feedback on Services competencies and coach on improving (delivery) team effectiveness, quality, timeliness and cost-effectiveness of customer and internal deliverables.
DMs are responsible for monitoring and taking necessary actions regarding Work Group Health, Commitment Adoption and commitment execution for their teams.
Customer/Partner Satisfaction
DMs support, coach and enable Project Managers to convincingly drive Delivery Excellence, through setting and managing customer expectations by e.g. execution and documentation of Customer Conditions of Satisfaction, and encouraging behaviors (responsiveness, delivery on promises, raise issues early, etc.) for their teams.
Must Have:
The candidate should have had prior experience in working in a multi-cultural environment with proven experience in multi-country pre-sales and project delivery along with experience in working with offshore teams.
Must be fluent in English and Mandarin

Microsoft is an equal opportunity employer and supports workforce diversity.

微软亚太区全球技术支持中心为个人用户、开发者、it专业人员到合作伙伴和企业级用户提供全方位、多元化的服务和技术支持。我们为微软所有上百个包括提供给企业级用户和个人用户的微软产品提供服务和技术支持。我们业务范围覆盖大中华区、亚太区、日本、美国、欧洲、中东、非洲；支持英语、普通话，粤语，泰语，韩语，北印度语 ，越南语，印度尼西亚语/马来语，塔加拉语等十种语言服务。通过直接与客户及合作伙伴联系，我们已经成为微软客户及合作伙伴体验（customer partner experience，cpe）的核心推动者，不断提升客户满意度。我们通过包括电话和在线等方式获得全球客户及合作伙伴的反馈，以此来不断完善策略、优化流程。
微软亚太区全球技术支持中心是一个于2007年8月新组建的组织,由前微软大中华区和亚太区全球技术支持中心合并共同组成。1997年11月，微软投资在上海设立微软大中华地区技术支持中心，（微软大中华区全球技术支持中心前身）这是全球500强企业在中国设立的***个全球中心。2001年10月该中心再度被提升为为微软全球技术中心，开始服务于全球的企业用户、合作伙伴和个人用户。2005年6月，增加投资在客户服务部门，客户服务部门正式加入全球技术支持中心。2007年年底，全球技术支持中心迎来了在中国的十周年庆典，并在2009年2月荣获赛迪集团颁发的“2008-2009中国技术支持服务年度成功企业”奖 。2010年3月，组织荣获赛迪集团颁发的“辉煌十年，卓越企业”奖。2010年2月至6月，参与亚太顾客服务协会的杰出顾客关系服务奖的评选，一举获得“***全球支持服务”和“***顾客满意质量体系”两项殊荣。
中心于2010年7月创建云计算技术支持与服务的专门团队，向分布于亚太各国家和地区的微软云计算服务用户提供领先于业界的高质量的技术支持和服务。2011年8月，赛迪集团为嘉奖中心在云计算技术支持及中小企业服务领域的突出成就，授予“2011年云服务创新典范企业奖”和“2011年中国中小企业服务绩效典范奖”。
作为微软全球四大技术支持中心之一，微软亚太区全球技术支持中心拥有来自21个不同的国家和地区的员工超过900人，分布在亚洲的14个城市中。