重庆招聘

Job ID 843842
Location China, Chongqing
Job Category Services & Consulting
Division Services & Support

Job Description:

The Project Manager (PjM) is primarily responsible for the overall engagement execution. The PjM would be having one or more projects to manage. The PjM will drive predictable behaviors in terms of project process and successful outcomes, ensuring on-time project completion, within budget, and according to customer specifications. In addition to an engagement delivery focus, this role may also be called upon to participate various organizational initiatives.

The PjM role provides a consolidated viewpoint of project status that enables Microsoft Services leadership to gain key customer insights, account knowledge. In addition, the Project Manager facilitates risk management, applicable staffing, drives quality, and assists in managing customer expectations during the ongoing execution of an engagement.

Roles and Responsibilities:
- Deliver a product /service /solution within constraints (schedule, features / functionality, and budget)
- Ensure quality execution in the delivery of a product/service/solution to drive satisfaction, loyalty, and maintain high Customer & Partner Experiences
- Maintain high team satisfaction.
- Deliver projects on latest technologies some of which are not even launched formally.
- Work with geographically distributed teams
- Leadership reporting on project/ engagement status.

Job aids:

World class training materials available on tap.
Attending physical & virtual conferences across the world, interacting with peers from different countries.
Highest class of productivity tools, some of them which are not even available in the market.
Managing projects while working with the some of finest technologists in the world.
Keep yourself update with certifications from international bodies like PMI, Scrum Alliance, Prince2, etc.
Attend & present at international conferences on project management.
Insights from Microsoft product roadmaps & Microsoft Research.

Education and Experience:
- Atleast 10+ year’s tenure in project management
- Bachelor’s degree preferred
- PMI® credential of PMP®
- Demonstrated management of medium complexity projects of approximately 10 - 20+ people (employees, customers and partners) under his/her direct project responsibilities spanning Local / Regional / Global
- Must be fluent in English
- Microsoft is an equal opportunity employer and supports workforce diversity.

微软亚太区全球技术支持中心为个人用户、开发者、it专业人员到合作伙伴和企业级用户提供全方位、多元化的服务和技术支持。我们为微软所有上百个包括提供给企业级用户和个人用户的微软产品提供服务和技术支持。我们业务范围覆盖大中华区、亚太区、日本、美国、欧洲、中东、非洲；支持英语、普通话，粤语，泰语，韩语，北印度语 ，越南语，印度尼西亚语/马来语，塔加拉语等十种语言服务。通过直接与客户及合作伙伴联系，我们已经成为微软客户及合作伙伴体验（customer partner experience，cpe）的核心推动者，不断提升客户满意度。我们通过包括电话和在线等方式获得全球客户及合作伙伴的反馈，以此来不断完善策略、优化流程。
微软亚太区全球技术支持中心是一个于2007年8月新组建的组织,由前微软大中华区和亚太区全球技术支持中心合并共同组成。1997年11月，微软投资在上海设立微软大中华地区技术支持中心，（微软大中华区全球技术支持中心前身）这是全球500强企业在中国设立的***个全球中心。2001年10月该中心再度被提升为为微软全球技术中心，开始服务于全球的企业用户、合作伙伴和个人用户。2005年6月，增加投资在客户服务部门，客户服务部门正式加入全球技术支持中心。2007年年底，全球技术支持中心迎来了在中国的十周年庆典，并在2009年2月荣获赛迪集团颁发的“2008-2009中国技术支持服务年度成功企业”奖 。2010年3月，组织荣获赛迪集团颁发的“辉煌十年，卓越企业”奖。2010年2月至6月，参与亚太顾客服务协会的杰出顾客关系服务奖的评选，一举获得“***全球支持服务”和“***顾客满意质量体系”两项殊荣。
中心于2010年7月创建云计算技术支持与服务的专门团队，向分布于亚太各国家和地区的微软云计算服务用户提供领先于业界的高质量的技术支持和服务。2011年8月，赛迪集团为嘉奖中心在云计算技术支持及中小企业服务领域的突出成就，授予“2011年云服务创新典范企业奖”和“2011年中国中小企业服务绩效典范奖”。
作为微软全球四大技术支持中心之一，微软亚太区全球技术支持中心拥有来自21个不同的国家和地区的员工超过900人，分布在亚洲的14个城市中。