Operational Process Management-TianJin(职位编号：11363591)
惠普公司
- 公司规模：10000人以上
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2013-09-26
- 工作地点：天津
- 招聘人数：若干
- 学历要求：本科
- 职位类别：其他
职位描述
Deliver efficiencies thru simplification & automation via e-commerce tools and process adoption in low-touch repeated buy transaction environment & drive portal based tool adoption with customers and sales reps.
Design, Training & Management of Change
· On-boarding and refresher Training e-commerce tools and processes (audience: customers, sales, and AOM)
· MOC to drive standardize e-commerce process and tools (how-to)
· Migrate customer and sales force to adopt the e-commerce tools
· Champion the Low Touch adoptions in Customer/Sales Business forum
· Represent requirement from customers/sales for Tools enhancement or new IT POR/SIP
Adoption
· Process improvement to optimize automation and ops efficiency
· Product Management engagement / Run-rate Offering management / Pricing Tier
· L2/L3 Escalation management on offering / catalog / CCA & B2B portal
· Responsible for CCA and B2B adoptions with sales and customers*
· Accountable for new customer setup on B2B portal**
Monitoring & Control
· Monitor Performance (Adoption rate/ TAT / SLA management)
· Conduct Review with Sales management to drive tool adoption
· Provide Ongoing Coaching to ISRs and customer to ensure the automation tools & Processes followed
Qualifications
Bachelor degree. IT related background is preferred.
Typically 3-5 years of related experience (e.g. sales, operations, process)
Strong knowledge in e-commerce technology
Fluent in English (written and verbal)
Strong knowledge with Microsoft Office Suite (e.g. excel, powerpoint, word, outlook)
Experience working in a Sales environment
Design, Training & Management of Change
· On-boarding and refresher Training e-commerce tools and processes (audience: customers, sales, and AOM)
· MOC to drive standardize e-commerce process and tools (how-to)
· Migrate customer and sales force to adopt the e-commerce tools
· Champion the Low Touch adoptions in Customer/Sales Business forum
· Represent requirement from customers/sales for Tools enhancement or new IT POR/SIP
Adoption
· Process improvement to optimize automation and ops efficiency
· Product Management engagement / Run-rate Offering management / Pricing Tier
· L2/L3 Escalation management on offering / catalog / CCA & B2B portal
· Responsible for CCA and B2B adoptions with sales and customers*
· Accountable for new customer setup on B2B portal**
Monitoring & Control
· Monitor Performance (Adoption rate/ TAT / SLA management)
· Conduct Review with Sales management to drive tool adoption
· Provide Ongoing Coaching to ISRs and customer to ensure the automation tools & Processes followed
Qualifications
Bachelor degree. IT related background is preferred.
Typically 3-5 years of related experience (e.g. sales, operations, process)
Strong knowledge in e-commerce technology
Fluent in English (written and verbal)
Strong knowledge with Microsoft Office Suite (e.g. excel, powerpoint, word, outlook)
Experience working in a Sales environment
公司介绍
惠普（HP）公司成立于1939年，是一家业务运营遍及全球170多个国家和地区的高科技公司。我们致力于探索科技和服务如何帮助人们和企业解决其遇到的问题和挑战，并把握机遇、实现愿景、成就梦想。我们运用新的思想和理念来打造更简单、更有价值、更值得信赖的技术体验，不断帮助客户改善其生活和工作方式。
惠普（HP）是全球最大的信息科技（IT）公司之一。我们提供广泛的基础设施和商业产品，从手持设备到世界上最强大的超级计算机，一应俱全。我们为消费者提供了一系列广泛的产品和服务，从数码摄影到数码娱乐，从计算产品到家用打印。这一全面的产品组合让我们能够针对客户的特定需求，提供合适的产品、服务和解决方案。在截止至2007年10月31日的2007财年中，惠普（HP）的营业额达1043亿美元，在2007年美国财富500强中排名第14位。
更多详细信息，请登陆:http://www.hp.com/go/job
惠普（HP）是全球最大的信息科技（IT）公司之一。我们提供广泛的基础设施和商业产品，从手持设备到世界上最强大的超级计算机，一应俱全。我们为消费者提供了一系列广泛的产品和服务，从数码摄影到数码娱乐，从计算产品到家用打印。这一全面的产品组合让我们能够针对客户的特定需求，提供合适的产品、服务和解决方案。在截止至2007年10月31日的2007财年中，惠普（HP）的营业额达1043亿美元，在2007年美国财富500强中排名第14位。
更多详细信息，请登陆:http://www.hp.com/go/job