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ABOUT HP

HP is the world's largest provider of information technology infrastructure, software, services, and solutions to individuals and organizations of all sizes. Ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio to serve more than 1 billion customers in over 170 countries on six continents. HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

At HP, we live for the big idea, the next great discovery. "Invent" is more than a word: it’s who we are. Our innovations in the key strategic areas of Big Data, Cloud, Mobility, and Security help shape the technology industry. Everything we do, we do to make technology more practical, usable, and valuable to our customers. Are you ready to give your career the boost it deserves?

关于惠普

惠普是世界上最大的对个人和所有规模企业的信息技术基础设施、软件、服务和解决方案提供商。惠普在2012年的财富500强列表中排名第十，并为遍布6个大陆、170个国家的10亿客户提供服务。惠普通过发明、设计、交付信息技术解决方案来驱动业务价值，创造社会价值和提升客户的生活。

在惠普,我们为大数据-下一个伟大的探索-而生。“发明”不仅仅是一个词：还代表了我们是谁。我们在大数据、云、移动和安全的关键战略领域的创新，帮助塑造了信息产业。我们做的每一件事情都是为了让技术对我们的客户更加可行、可用和有价值。你准备好将你的职业生涯投入到这样值得发展的事业当中了吗？

INTRODUCTION TO ROLE

As a Sales Support Manager, you will join an industry-leading organization of an unmatched global scale and superior customer focus. You will have the opportunity to take responsibility for the effective execution and support of the end-to-end sales cycle. The sales-cyle processes include managing customer information, updating sales opportunity data, maintaining records and documentation, researching information, compiling report data, assisting with analysis, and coordinating work in accordance with pre-defined processes. You will collaborate across internal teams to resolve issues arising during or after the sales cycle. Aligning with HP’s internal career development framework, HP offers you both vertical and horizontal growth in sales and/or related fields that will best match your strengths and passions. This position would reside in one of several HP business organizations, including our Enterprise Group, Printing and Personal Systems Group, or Technology and Operations organizations.

职位简介

作为销售管理协调专员，你会加入到一个行业领先、拥有无与伦比的全球规模和客户关注优势的部门当中。你有机会负责对端到端销售过程的有效执行和支持的工作。销售过程包括管理客户信息、更新销售机会数据、维护文档和记录、搜索信息、编辑报告数据、负责分析、根据预定流程进行协调工作。你将会和内部团队协作解决在销售过程之后发生的问题。参照惠普的内部职业发展框架，惠普提供给你最适合你的优势和兴趣以及的在销售或者相关领域横向和纵向的成长机会。这个职位存在于于惠普的几个业务部门里，包括企业集团、打印与信息产品集团或者技术运营部。

KEY RESPONSIBILITIES

· Support day-to-day post-sales order transactions (e.g., credits, returns, order entry), report customer issues (e.g., specialized product builds, performance reports), and manage low-complexity customer accounts

· Report routine issues to other support groups, such as, internal sales, audit, operational support, and delivery

· Resolve straight forward customer issues (e.g., distribution, pricing) and assist external-facing customer service representatives

· Work with supply chain and the factory to resolve simple backlog issues, communicate status updates, and where required, escalate issues

· Help resolve order management issues for all product lines using basic subject matter knowledge

· Enter sales data in a timely and efficient manner, maintaining documentation and records

· Provide post-sales support, manage order entry in compliance wiith HP policy, follow-up on outstanding account receivable issues with sales and delivery teams

主要职责：

·支持日常售后订单交易（例如信用额度，返点，订单输入），报告客户问题（例如专业产品构建、性能报告），管理复杂度较低的客户

·将日常问题报告给其他支持团队，例如内部销售、设计、运营支持和交付

·直接解决客户问题（例如物流、定价），辅助对外直接面对客户的服务代表

·与供应链和工厂一起工作以解决简单的积压待办的问题，更新沟通的状态和需求来源、上报问题

·使用基本的专业知识为所有的产品线解决订单管理问题

·按时有效的输入销售数据、维护文档和记录

·提供售后支持，根据惠普的政策来管理订单输入，与销售和交付团队跟踪严重的应收问题

Required:

· Bachelor’s or Master’s degree (completed prior to start date) in business, economics, administration or related fields

· Strong knowledge of Microsoft Office tools, including Excel and Word

· Demonstrates a strong sense of responsibility, commitment, and drive

· Eager, quick learner with strong team-work spirit

· Excellent oral and written English communication skills

职位要求：

基本具备：

·取得管理、金融、行政或其他相关专业本科或研究生学历

·熟练掌握微软办公工具，例如Excel和Word

·有责任心、重承诺并能够自我驱动

·渴望成长，能够快速学习并具有良好的团队合作意识

·流利的英语书面和口语交流能力

Desired

· Prior internship experience

· Able to perform in a fast-paced, demanding environment

· Basic problem-solving and analytical skills

具备以下条件者优先：

·具有相关实习经验

·能够适应高速成长和高要求的工作环境

·具备基本的解决问题能力和分析技巧

惠普（HP）公司成立于1939年，是一家业务运营遍及全球170多个国家和地区的高科技公司。我们致力于探索科技和服务如何帮助人们和企业解决其遇到的问题和挑战，并把握机遇、实现愿景、成就梦想。我们运用新的思想和理念来打造更简单、更有价值、更值得信赖的技术体验，不断帮助客户改善其生活和工作方式。

惠普（HP）是全球最大的信息科技（IT）公司之一。我们提供广泛的基础设施和商业产品，从手持设备到世界上最强大的超级计算机，一应俱全。我们为消费者提供了一系列广泛的产品和服务，从数码摄影到数码娱乐，从计算产品到家用打印。这一全面的产品组合让我们能够针对客户的特定需求，提供合适的产品、服务和解决方案。在截止至2007年10月31日的2007财年中，惠普（HP）的营业额达1043亿美元，在2007年美国财富500强中排名第14位。

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