Customer Quality Engineer /客户质量工程师
重庆光能佛吉亚汽车内饰系统有限公司
- 公司规模：50-150人
- 公司性质：合资(非欧美)
- 公司行业：汽车及零配件
职位信息
- 发布日期：2014-04-28
- 工作地点：重庆-渝北区
- 招聘人数：若干
- 工作经验：二年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：质量管理/测试工程师(QA/QC工程师)
职位描述
主要工作目的Main Purpose of the job:
管理客户现场服务小组，保证客户正常生产（ 包含质量，物流，工程），负责反馈并及时处理售后员工和客户的抱怨信息，以及售后退货零件的分析、申诉，跟踪验证措施的有效性，正常维护客户关系，确保并提高客户满意度。Manage one GAP. Ensure customer normal product ( including Quality and PC&L),In charge of feed back and treat customer information，ensure customer‘s good satisfaction.
主要工作Main missions:
在FES实现的过程中，客户质量工程师的职责是：
1. 确保好的绩效及客户满意度，及工厂FES 的展开与相关要求的实施，维护公司荣誉和形象，管理客户现场所有问题——包含安全、质量、物流、工程及人员行为Ensure customer good performance and satisfaction ,and support plant FES development --Manage customer product line all issue ( including Quality, PC&L, PD ,OPD ,STA) .
2. 负责组员反馈、顾客抱怨信息的沟通和处理，执行并跟踪相关的纠正措施和行动方案，监督售后交接记录表。Take leader for handle GAP member feedback issue, define and follow up related action plan. Monitor daily report.
3. 跟踪处理顾客各区域的评审信息（包括FCPA、CAL、FAI、异响和返修区），监控班长日常巡查行动，确保信息在第一时间获取，并及时有效围堵和沟通，同时搜集并处理顾客不满意但并未上升到抱怨程度的信息，避免问题扩大化，杜绝客户正式抱怨 QR和停线事故的发生Follow up customer audits information and feed back to Customer Service coordinator to ensure the adequate use of our products, hold customer official complain （ QR & Stop line ）.
4. 监督班长，保证日常盘点、投料准确、库存合理、领用/退货（包括日常退货和售后件领取与退货）的及时有效，以及零件状态和描述的准确Monitor the GAP Leader ,ensure GAP Leader can return defect parts on time with clear and right description.
5. 监督班长进行员工培训/培养、岗位巡查、规范操作、交接班有效性、GAP5分钟会议的召开及绩效考勤的准确Monitor GAP Leader implement process audit and monitor safety stock status.
6. 反馈并主导质量问题的沟通与围堵，确认改善/改进措施执行的有效性Monitor operator on line working and stock and feed product on time ,and ensure product’s container come back on time.
7. 监督客户现场5S布局与规划，监控GAP对劳保用品、工具、器具的有效管理——特别是产品保护和问题料架/器具的标识与反馈Manage working area’s 5S in customer side ， monitor GAP Leader can attend customer related review meeting.
8. 客户关系的正常维护和负责FES在售后的有效开展Take leader for FES development in customer service area.
9. 确保信息在公司内外的正确传递：GAP 5分钟晨会，例会。Ensure proper flow of information to and from the GAP: top 5 with GAP members, regular information meeting.
10. 直属经理交给的其他临时任务 Other temporary task arranged by line manager.
任职资格Qualification：
1. 学历：大学本科以上（含大学本科）Education level: Above undergraduate college (including undergraduate college).
2. 专业背景：机械制造、汽车或化工专业等相关专业Professional background : Machinery manufacturing, automobile or chemical professionals, and other related professionals.
3. 工作经验：从事质量相关工作2年以上Working experience: Engaged in work related to the quality more than 2 years.
4. 胜任能力：良好的沟通和协调能力，团队意识明确，熟悉质量工具的使用。Competence: Good communication and coordination ability, a clear sense of team, familiar with the use of quality tools.
5. 其他要求：具备一定的外语口语交流能力，QFD、DOE、QAD基础知识、直观工厂，精益生产，看板管理、公司内部产品的生产工艺。Other requirements: has the suitable foreign language ability, QFD, DOE, QAD basic knowledge, visual factory, lean production, billboards management, the company internal product technique of production.
管理客户现场服务小组，保证客户正常生产（ 包含质量，物流，工程），负责反馈并及时处理售后员工和客户的抱怨信息，以及售后退货零件的分析、申诉，跟踪验证措施的有效性，正常维护客户关系，确保并提高客户满意度。Manage one GAP. Ensure customer normal product ( including Quality and PC&L),In charge of feed back and treat customer information，ensure customer‘s good satisfaction.
主要工作Main missions:
在FES实现的过程中，客户质量工程师的职责是：
1. 确保好的绩效及客户满意度，及工厂FES 的展开与相关要求的实施，维护公司荣誉和形象，管理客户现场所有问题——包含安全、质量、物流、工程及人员行为Ensure customer good performance and satisfaction ,and support plant FES development --Manage customer product line all issue ( including Quality, PC&L, PD ,OPD ,STA) .
2. 负责组员反馈、顾客抱怨信息的沟通和处理，执行并跟踪相关的纠正措施和行动方案，监督售后交接记录表。Take leader for handle GAP member feedback issue, define and follow up related action plan. Monitor daily report.
3. 跟踪处理顾客各区域的评审信息（包括FCPA、CAL、FAI、异响和返修区），监控班长日常巡查行动，确保信息在第一时间获取，并及时有效围堵和沟通，同时搜集并处理顾客不满意但并未上升到抱怨程度的信息，避免问题扩大化，杜绝客户正式抱怨 QR和停线事故的发生Follow up customer audits information and feed back to Customer Service coordinator to ensure the adequate use of our products, hold customer official complain （ QR & Stop line ）.
4. 监督班长，保证日常盘点、投料准确、库存合理、领用/退货（包括日常退货和售后件领取与退货）的及时有效，以及零件状态和描述的准确Monitor the GAP Leader ,ensure GAP Leader can return defect parts on time with clear and right description.
5. 监督班长进行员工培训/培养、岗位巡查、规范操作、交接班有效性、GAP5分钟会议的召开及绩效考勤的准确Monitor GAP Leader implement process audit and monitor safety stock status.
6. 反馈并主导质量问题的沟通与围堵，确认改善/改进措施执行的有效性Monitor operator on line working and stock and feed product on time ,and ensure product’s container come back on time.
7. 监督客户现场5S布局与规划，监控GAP对劳保用品、工具、器具的有效管理——特别是产品保护和问题料架/器具的标识与反馈Manage working area’s 5S in customer side ， monitor GAP Leader can attend customer related review meeting.
8. 客户关系的正常维护和负责FES在售后的有效开展Take leader for FES development in customer service area.
9. 确保信息在公司内外的正确传递：GAP 5分钟晨会，例会。Ensure proper flow of information to and from the GAP: top 5 with GAP members, regular information meeting.
10. 直属经理交给的其他临时任务 Other temporary task arranged by line manager.
任职资格Qualification：
1. 学历：大学本科以上（含大学本科）Education level: Above undergraduate college (including undergraduate college).
2. 专业背景：机械制造、汽车或化工专业等相关专业Professional background : Machinery manufacturing, automobile or chemical professionals, and other related professionals.
3. 工作经验：从事质量相关工作2年以上Working experience: Engaged in work related to the quality more than 2 years.
4. 胜任能力：良好的沟通和协调能力，团队意识明确，熟悉质量工具的使用。Competence: Good communication and coordination ability, a clear sense of team, familiar with the use of quality tools.
5. 其他要求：具备一定的外语口语交流能力，QFD、DOE、QAD基础知识、直观工厂，精益生产，看板管理、公司内部产品的生产工艺。Other requirements: has the suitable foreign language ability, QFD, DOE, QAD basic knowledge, visual factory, lean production, billboards management, the company internal product technique of production.
公司介绍
重庆市北部新区黄环西路1号