重庆招聘

Position Overview:
Enhance on high quality services focus on customers' expectation, with timely, efficiency and providing accuracy information to minimize customer complaints.
Key Outcomes:
- Servicing with high quality services in line with company policy and operation standards
- Ensuring customer satisfaction that should exceed customers' expectation.
- Pro-active problem solving skills and deadline oriented.

Position Accountabilities:
- Follow the handling procedures as laid down for the customer.
- Provide timely response to customer's queries or requests on daily operations.
- Update customer with shipment status from time to time proactively
- Work closely with operations and other teams within the project to meet customer's requirement and solve daily operational issues.
- Perform any special duties or projects as assigned by the superior.
- Proper documentation filling - Understand and know well the operation cost, give right quotation to customer for any additional operation requirement. Record and give accounting dept for billing.
- Make sure the accurate system transaction and document creation.

Relevant Education Background, Hard Skill, Knowledge and Experience:
- College or equivalent
- 1 year of experience in a related capacity
- Ability to work effectively in a customer driven deadline environment
- Good command of written English and spoken Chinese, Mandarin an asset.
- Willing to work extended hours when required
- Willing to work on shifts.

Core Competences:
- Customer Focus
- Target and Result Focus
- Team work spirit Working

Relationships:
- Internal: Freight / Logistics / Key Account Management
- External: Customers / Suppliers of Customer / Manufactures of Customer

Schenker is one of the world’s leading international providers of integrated logistics services more than 135 years. We provide support to industry and trade in land operations, in worldwide air and sea freight, and in all the associated logistics services. 55,000 professional employees at about 1,500 offices in 150 countries around the world achieve a turnover of 13,2 billion euros per year.
Schenker是一家拥有135年历史的全球领先一体化国际物流服务公司。我们为工业及商业企业提供强有力的支持:包括陆运,全球海运和空运以及所有与之相关的物流服务。我们在全球150多个国家拥有1500个分公司和办事处,5,5000名训练有素的员工每年创造约132亿欧元的营业额。

BAX goes Schenker represent a strong unit in the global logistics market and complement their own individual strengths in the important markets around the globe. As the logistics powerhouse, we offer our customers a wide array of multi-modal and value-added services, as well as more integrated supply chain solutions than ever before. Together, Schenker and BAX are:
No. 1 in European land transport
No. 2 in worldwide air freight
No. 3 in worldwide ocean freight
No. 6 in global contract logistics
No. 1 in European rail freight transport
No. 3 in integrated heavyweight freight in North America

BAX与Schenker携手联盟,优势互补,并已成为业内的领头军,将以更强大的动力和更优质的服务为客户提供全方位的增值服务以及更加完整的供应链解决方案。我们在世界范围内已经取得骄人成绩:
欧洲陆运量排名第一
全球空运排名第二
全球海运排名第三
全球契约物流排名第六
欧洲铁路运输排名第一
美国综合重物运输业排名第三

For more information on Schenker, please see www.dbschenker.com.cn.
详情请访问公司网站:www.dbschenker.com.cn