重庆招聘

Job Category: Customer Service & Support
Location: China, Beijing
Job ID: 803410
Product: System Center
Division: Services & Support

Job Description:
Premier Field Engineering (PFE) delivers onsite, remote and dedicated support services for Premier customers around the world to promote health in their IT environments. As part of Customer Support Services, PFE partners with Commercial Technical Support and Enterprise Services to strengthen the Microsoft Services field engineering capability worldwide.



What Premier Field Engineers deliver?

- Onsite and remote, proactive, reactive and dedicated support services to our Premier Customers and Partners around the Globe.

What kind of customers would Premier Field Engineer be working with?

- The PFE team works on projects with a wide variety of customers, from small Independent Software Vendors (ISVs) through to Government departments and large Enterprise customers across all industry sectors.

Job Profile

Group and Job Purpose

- Area Description of Purpose

- Workgroup’s Purpose Through trusted advisor relationships and through the optimization and successful implementation of technology, Premier Field Engineering helps to accelerate customer adoption and productive use of Microsoft products.

- Job’s Purpose Premier Field Engineers provide reactive and proactive support to Enterprise Customers for the most technically complex or politically sensitive support situations in Microsoft.

- Primary Job Functions

- Responsibility/Activity Estimated Annual % of Time

- Transactional Dedicated

- Deliver a high quality customer and partner experience through timely and effective response and resolution to customers. Ensure the success of Microsoft products within customers' IT operations by providing deep technical skills for proactive and reactive delivery that involve technically complex or politically sensitive situations in large, enterprise-scale environments. Activities particular to this position are mainly based on the engineer’s knowledge and expertise in Windows Server 2003/2008, Active Directory, Exchange 2007/2010 and System Center 2007 suites: • Proactive: Conducting infrastructure health check, risk assessment, performance review and tuning, upgrade / migration assistance, configuration / administration management, pre-rollout testing, and knowledge transfer, etc. • Reactive: Specific problem isolation and correction 61-80% 61-80%

- Provides strategic vision and guidance for successful implementation of customer solutions through developed trusted advisor relationships and successful integration of Microsoft products into customer engagements. 5-20% 41-60%

- Collaborate with internal groups and teams, partners, industry (account teams, product teams, CSS, PFE, MCS, COE) 21-40% 21-40%

- *Responsible for providing high-availability assistance and/or on-site requiring travel. 0-80% 0-80%

- Position Requirements

- Requirements

- Technical Must have Strong experience in deployment and support of Windows 2008 Active Directory

- Strong experience in deployment and support of Exchange Server 2007 or 2010

- Better to have Experience in deployment and support of System Center 2007 Operations Manager and/or Configuration Manager

- Knowledge in large-scale Windows Vista or Windows 7 Desktop deployment

- Non-technical Must have Customer services experience and communication skill

- Passion for technology and quick learner

- Ability to work in a team environment but also to work independently with minimal supervision

- Better to have Background in Fortune 500 and/or experience with systems technology consulting firm

Microsoft is an equal opportunity employer and supports workforce diversity.

微软亚太区全球技术支持中心为个人用户、开发者、it专业人员到合作伙伴和企业级用户提供全方位、多元化的服务和技术支持。我们为微软所有上百个包括提供给企业级用户和个人用户的微软产品提供服务和技术支持。我们业务范围覆盖大中华区、亚太区、日本、美国、欧洲、中东、非洲；支持英语、普通话，粤语，泰语，韩语，北印度语 ，越南语，印度尼西亚语/马来语，塔加拉语等十种语言服务。通过直接与客户及合作伙伴联系，我们已经成为微软客户及合作伙伴体验（customer partner experience，cpe）的核心推动者，不断提升客户满意度。我们通过包括电话和在线等方式获得全球客户及合作伙伴的反馈，以此来不断完善策略、优化流程。
微软亚太区全球技术支持中心是一个于2007年8月新组建的组织,由前微软大中华区和亚太区全球技术支持中心合并共同组成。1997年11月，微软投资在上海设立微软大中华地区技术支持中心，（微软大中华区全球技术支持中心前身）这是全球500强企业在中国设立的***个全球中心。2001年10月该中心再度被提升为为微软全球技术中心，开始服务于全球的企业用户、合作伙伴和个人用户。2005年6月，增加投资在客户服务部门，客户服务部门正式加入全球技术支持中心。2007年年底，全球技术支持中心迎来了在中国的十周年庆典，并在2009年2月荣获赛迪集团颁发的“2008-2009中国技术支持服务年度成功企业”奖 。2010年3月，组织荣获赛迪集团颁发的“辉煌十年，卓越企业”奖。2010年2月至6月，参与亚太顾客服务协会的杰出顾客关系服务奖的评选，一举获得“***全球支持服务”和“***顾客满意质量体系”两项殊荣。
中心于2010年7月创建云计算技术支持与服务的专门团队，向分布于亚太各国家和地区的微软云计算服务用户提供领先于业界的高质量的技术支持和服务。2011年8月，赛迪集团为嘉奖中心在云计算技术支持及中小企业服务领域的突出成就，授予“2011年云服务创新典范企业奖”和“2011年中国中小企业服务绩效典范奖”。
作为微软全球四大技术支持中心之一，微软亚太区全球技术支持中心拥有来自21个不同的国家和地区的员工超过900人，分布在亚洲的14个城市中。