重庆招聘

Job Category: Customer Service & Support
Location: China, Beijing
Job ID: 803744
Product: SQL Server
Division: Services & Support

PDW Dedicated Support Engineer (SQL) Dedicated Support Engineers will be part of a team responsible for driving successful support services of the new SQL Appliances such as the parallel data warehouse product. This position will be in Premier Field Engineering Incubation Services whom in partnership with the PDW product team has developed a dedicated support model for PDW. As the Dedicated Support Engineer you are to ensure the highest level of the technical solutions offered and a clear understanding in regards to identifying the customers’ computing and solution needs. It is expected that the candidate will further show evidence of the ability to acquire knowledge from a variety of sources regarding related Microsoft technologies. Technical Services - Act as the primary technical support resource requiring high conversational level technical expertise across all Microsoft products and specialized skills in the PDW technology. Analyze and determine most effective method of problem resolution by utilizing applicable internal resources. Work closely with customers to understand their issues and perform root cause analysis Support customers on database configuration activities for large scale PDW implementations Assist customers with resolving issues with data views and reports Troubleshoot database issues that arise Help customers establish processes to manage and maintain systems post-deployment Troubleshoot server hardware and configuration for optimal system performance Provide input to the development team on product enhancements The candidate will be expected to demonstrate and give examples of forward-thinking and strategic experiences while working in both a reactive and proactive technical mode. The candidate will be expected to demonstrate and give examples of their ability to function and contribute to a team-oriented environment. Excellence in written case documentation is expected, and past cases will be reviewed. (Supplemental documentation may be requested). Goal: To provide high quality reactive and proactive dedicated technical support to strategic PDW customers. Technical Knowledge, qualifications and experience: 3 to 5 years of professional work experience using Microsoft SQL Server version 2005/2008 Development and/or maintenance of very large-scale database applications Experience performing database analysis Writing SQL queries, stored procedures and triggers Experience with SQL Server performance tuning and optimization Configuring systems for clustering and backup/restore processes Familiarity with Windows 2008 Server administration and Windows Active Directory Scripting experience with C#, .Net languages, or PowerShell background preferred Thorough understanding of client-server and 3 tier systems Experience with IIS is a plus Experience in data warehouse design and/or data modeling is a plus Familiar with Change Management Process (MOF, ITIL) a plus Participate in Early Assist for key products in order to maintain product knowledge and ensure delivery of high quality support to PDW customers Partner with TAM and the V-Team to effectively manage CritSits, including documented action plans and daily support to PDW customers and MS management Develop and deliver environment specific training to PDW customers to include assistance with delivery of supportability reviews and/or write technical articles for the knowledge base and white papers. 4 year technical degree or equivalent work experience, plus 3 years experience in technical support or MIS in an Enterprise environment
Microsoft is an equal opportunity employer and supports workforce diversity.

微软亚太区全球技术支持中心为个人用户、开发者、it专业人员到合作伙伴和企业级用户提供全方位、多元化的服务和技术支持。我们为微软所有上百个包括提供给企业级用户和个人用户的微软产品提供服务和技术支持。我们业务范围覆盖大中华区、亚太区、日本、美国、欧洲、中东、非洲；支持英语、普通话，粤语，泰语，韩语，北印度语 ，越南语，印度尼西亚语/马来语，塔加拉语等十种语言服务。通过直接与客户及合作伙伴联系，我们已经成为微软客户及合作伙伴体验（customer partner experience，cpe）的核心推动者，不断提升客户满意度。我们通过包括电话和在线等方式获得全球客户及合作伙伴的反馈，以此来不断完善策略、优化流程。
微软亚太区全球技术支持中心是一个于2007年8月新组建的组织,由前微软大中华区和亚太区全球技术支持中心合并共同组成。1997年11月，微软投资在上海设立微软大中华地区技术支持中心，（微软大中华区全球技术支持中心前身）这是全球500强企业在中国设立的***个全球中心。2001年10月该中心再度被提升为为微软全球技术中心，开始服务于全球的企业用户、合作伙伴和个人用户。2005年6月，增加投资在客户服务部门，客户服务部门正式加入全球技术支持中心。2007年年底，全球技术支持中心迎来了在中国的十周年庆典，并在2009年2月荣获赛迪集团颁发的“2008-2009中国技术支持服务年度成功企业”奖 。2010年3月，组织荣获赛迪集团颁发的“辉煌十年，卓越企业”奖。2010年2月至6月，参与亚太顾客服务协会的杰出顾客关系服务奖的评选，一举获得“***全球支持服务”和“***顾客满意质量体系”两项殊荣。
中心于2010年7月创建云计算技术支持与服务的专门团队，向分布于亚太各国家和地区的微软云计算服务用户提供领先于业界的高质量的技术支持和服务。2011年8月，赛迪集团为嘉奖中心在云计算技术支持及中小企业服务领域的突出成就，授予“2011年云服务创新典范企业奖”和“2011年中国中小企业服务绩效典范奖”。
作为微软全球四大技术支持中心之一，微软亚太区全球技术支持中心拥有来自21个不同的国家和地区的员工超过900人，分布在亚洲的14个城市中。