重庆招聘

Responsibilities:
1. Order Management:

* Manage order-to-invoice cycle for customer orders utilizing SAP system for general and Regional Customer Satisfaction Program Accounts.

* Enter phone and fax orders, manage incoming EDI and E-Mail orders, and review and clear orders from EDI workflow, blocked status and incomplete status in accordance with policy.

* Ensure timely release of orders held for credit review in accordance with policy.

* Ensure accuracy of appropriate promotions and pricing, and confirm material availability while considering version substitution opportunities.

* Proactively identify ongoing order issues and address root causes.

* Ensure that relevant system (SAP, Transportation Management, Citrix, and etc) profile information is up-to-date to ensure delivery of expected services.

2. Customer Relationship Management (Internal and External)

Account Management

* Build and maintain effective relationships with Customers and Business Managers/ Business Unit.

* Provide high degree of one-stop-shopping for Customers and Business Managers/ Business Unit by acting as the sole contact for a wide variety of order and logistic related issues

* Work with appropriate Order Fulfillment personnel to reach resolution, and respond with resolution in a timely manner while respecting the relationship between Customer and Business Manager.


Communication and Collaboration

* Closely coordinate with Customer, Business Managers/ Business Unit, Warehouse Group, Transportation Group, Forwarder, Broker, Buyer, Credit Analyst, and etc.

* Communicate in a positive manner with all groups to ensure positive win-win relationships.

* Proactively communicate service-related issues including product availability, production delay, shipment delay, shipping document delay , shipment schedule are properly communicated.

* Answer incoming phone calls and respond to customer inquiries in a timely manner and in accordance with standards and policy.

3. Key Performance Indicator/ Metrics/ Service Level Agreement/ Process Improvement Management.

4. Customer Profile/ S&OP database/ Record Management.

Requirements:

1. Working knowledge and proficency on core SAP transactions including Order-to-Cash Management, Customer Master Maintenance, Credit Management, Pricing Master Maintenance, Material Master Maintenance, SAP standard reports both FI and SD Modules, and etc
2. Knowledge of transportation and warehousing concepts; forwarder and broker organization.
3. Proficient in MS Office Applications (word, excel, PowerPoint, Visio, access, project, and etc.)
Excellent Customer Service skills including Interpersonal Communication Skills, Relationship Management, Collaboration Skills, and Teamwork Skills
4. Some Order to Cash Process Knowledge, Understanding of Related Transactions, Policies and Guidelines and Performance Measurements.
5. Excellent Oral and Written Communication Skills
6. Attention to Detail and Analytical
7. Adaptive to Fast and Continuous Change
8. Ability to Prioritize Many Tasks
9. Professional and trustworthy
10. Can work independently

好时公司，总部位于美国宾夕法尼亚州好时镇，是全球糖果业的领军者，致力于以其优质的巧克力、糖果、薄荷糖和其他美味零食为世界带来美好，并因此驰名世界。好时在全球有近21,000名员工，每天都给消费者带来高品质的美味产品。公司拥有的超过80个品牌，其标志性品牌包括好时（HERSHEY’S）、锐滋（REESE’S）、好时之吻KISSES巧克力（HERSHEY’S KISSES）、沁动爽口糖（ICE BREAKERS）和贝客诗（BROOKSIDE）。好时公司专注于在关键国际市场上实现业务增长，并在北美继续保持竞争优势。此外，好时公司在中国计划扩展巧克力以外的其他巧克力口味的品类，除了巧克力， 好时已经在中国上市了饼干， 月饼以及线下连锁甜品店等新业务。好时相信，我们能不断的为消费者点亮他们最甜蜜的一刻。

在好时，美好一直都不仅仅意味着提供美味的产品。120年来，好时致力于以公平、合乎道德和可持续地方式运营，以实现卓越经营及对社会产生积极影响。并最终为有需要的儿童创造美好未来。作为这一承诺的体现，公司创始人于 1909 年建立了弥尔顿.好时（Milton Hershey）学校，该校现由好时信托公司（Hershey Trust Company）管理。学生在该校接受免费教育、住房和医疗护理，健康成长，成为 Hershey 好时公司成功的直接受益者。