Support Engineer 2(职位编号：827881)
微软全球技术支持中心 （APGC CSS）
- 公司规模：500-1000人
- 公司行业：计算机软件
职位信息
- 发布日期：2013-05-14
- 工作地点：无锡
- 招聘人数：1
- 工作经验：二年以上
- 学历要求：本科
- 语言要求：英语良好
普通话良好 - 职位类别：技术支持/维护工程师
职位描述
Job ID 827881
Location China,Wu Xi
Job Category Customer Service & Support
Division Services & Support
Location: Wu Xi
Job description:
Community is a fast growing business and MSDN is one of the biggest community for developers in the world, there are thousands of developers and product experts who are sharing, collaborating and communicating in this community. We are seeking talent to deliver solid community support experience and reduce customer efforts on community & online space. Reporting to GTSC-China MSDN Support Team Manager, the Support Engineer is responsible for providing quality support for Microsoft develop products, including Visual Studio related development tools and .Net based development technologies and manage vendor service delivery.
MAIN RESPONSIBILITIES:
- Provide timely technical support on the problems and advisory service for customers.
- Collaborate with Product team to create quicker issue resolution to achieve high customer satisfaction.
- Answer escalation questions and provide consulting service for internal colleagues from other branches.
- Provide forum process and technical training to Vendor Company
- Learn advanced technologies and deliver high-level training internally and externally.
- Act as the point of contact with Global stakeholder or product owner to provide regular update on community status.
Competencies:
- Logical and methodical troubleshooting and problem solving both technically and on an interpersonal level.
- Good Communication Skills in English that allow you to have accurate description of problem and solutions
- Working in a team environment to collaborate and/or lead efforts from resolving customer issues to helping to define long term strategic goals.
- Thrives in challenging environment, motivated to go the extra mile
Job Requirements:
- Bachelor degree with at least 2 years of IT industry experience; or master degree in computer science.
- In depth knowledge of Visual Studio related development tools and .Net based development technologies (like C++, VB or C#, Winform), ASP.Net
- Experience in other Microsoft technologies, including SQL Server, SDK are plus.
- Excellent written and verbal English skill is a must.
- Quick learning and troubleshooting skills are needed.
- Hard working and great passion on new computer technology.
Microsoft is an equal opportunity employer and supports workforce diversity.
Location China,Wu Xi
Job Category Customer Service & Support
Division Services & Support
Location: Wu Xi
Job description:
Community is a fast growing business and MSDN is one of the biggest community for developers in the world, there are thousands of developers and product experts who are sharing, collaborating and communicating in this community. We are seeking talent to deliver solid community support experience and reduce customer efforts on community & online space. Reporting to GTSC-China MSDN Support Team Manager, the Support Engineer is responsible for providing quality support for Microsoft develop products, including Visual Studio related development tools and .Net based development technologies and manage vendor service delivery.
MAIN RESPONSIBILITIES:
- Provide timely technical support on the problems and advisory service for customers.
- Collaborate with Product team to create quicker issue resolution to achieve high customer satisfaction.
- Answer escalation questions and provide consulting service for internal colleagues from other branches.
- Provide forum process and technical training to Vendor Company
- Learn advanced technologies and deliver high-level training internally and externally.
- Act as the point of contact with Global stakeholder or product owner to provide regular update on community status.
Competencies:
- Logical and methodical troubleshooting and problem solving both technically and on an interpersonal level.
- Good Communication Skills in English that allow you to have accurate description of problem and solutions
- Working in a team environment to collaborate and/or lead efforts from resolving customer issues to helping to define long term strategic goals.
- Thrives in challenging environment, motivated to go the extra mile
Job Requirements:
- Bachelor degree with at least 2 years of IT industry experience; or master degree in computer science.
- In depth knowledge of Visual Studio related development tools and .Net based development technologies (like C++, VB or C#, Winform), ASP.Net
- Experience in other Microsoft technologies, including SQL Server, SDK are plus.
- Excellent written and verbal English skill is a must.
- Quick learning and troubleshooting skills are needed.
- Hard working and great passion on new computer technology.
Microsoft is an equal opportunity employer and supports workforce diversity.
公司介绍
微软亚太区全球技术支持中心为个人用户、开发者、it专业人员到合作伙伴和企业级用户提供全方位、多元化的服务和技术支持。我们为微软所有上百个包括提供给企业级用户和个人用户的微软产品提供服务和技术支持。我们业务范围覆盖大中华区、亚太区、日本、美国、欧洲、中东、非洲；支持英语、普通话，粤语，泰语，韩语，北印度语 ，越南语，印度尼西亚语/马来语，塔加拉语等十种语言服务。通过直接与客户及合作伙伴联系，我们已经成为微软客户及合作伙伴体验（customer partner experience，cpe）的核心推动者，不断提升客户满意度。我们通过包括电话和在线等方式获得全球客户及合作伙伴的反馈，以此来不断完善策略、优化流程。
微软亚太区全球技术支持中心是一个于2007年8月新组建的组织,由前微软大中华区和亚太区全球技术支持中心合并共同组成。1997年11月，微软投资在上海设立微软大中华地区技术支持中心，（微软大中华区全球技术支持中心前身）这是全球500强企业在中国设立的***个全球中心。2001年10月该中心再度被提升为为微软全球技术中心，开始服务于全球的企业用户、合作伙伴和个人用户。2005年6月，增加投资在客户服务部门，客户服务部门正式加入全球技术支持中心。2007年年底，全球技术支持中心迎来了在中国的十周年庆典，并在2009年2月荣获赛迪集团颁发的“2008-2009中国技术支持服务年度成功企业”奖 。2010年3月，组织荣获赛迪集团颁发的“辉煌十年，卓越企业”奖。2010年2月至6月，参与亚太顾客服务协会的杰出顾客关系服务奖的评选，一举获得“***全球支持服务”和“***顾客满意质量体系”两项殊荣。
中心于2010年7月创建云计算技术支持与服务的专门团队，向分布于亚太各国家和地区的微软云计算服务用户提供领先于业界的高质量的技术支持和服务。2011年8月，赛迪集团为嘉奖中心在云计算技术支持及中小企业服务领域的突出成就，授予“2011年云服务创新典范企业奖”和“2011年中国中小企业服务绩效典范奖”。
作为微软全球四大技术支持中心之一，微软亚太区全球技术支持中心拥有来自21个不同的国家和地区的员工超过900人，分布在亚洲的14个城市中。
微软亚太区全球技术支持中心是一个于2007年8月新组建的组织,由前微软大中华区和亚太区全球技术支持中心合并共同组成。1997年11月，微软投资在上海设立微软大中华地区技术支持中心，（微软大中华区全球技术支持中心前身）这是全球500强企业在中国设立的***个全球中心。2001年10月该中心再度被提升为为微软全球技术中心，开始服务于全球的企业用户、合作伙伴和个人用户。2005年6月，增加投资在客户服务部门，客户服务部门正式加入全球技术支持中心。2007年年底，全球技术支持中心迎来了在中国的十周年庆典，并在2009年2月荣获赛迪集团颁发的“2008-2009中国技术支持服务年度成功企业”奖 。2010年3月，组织荣获赛迪集团颁发的“辉煌十年，卓越企业”奖。2010年2月至6月，参与亚太顾客服务协会的杰出顾客关系服务奖的评选，一举获得“***全球支持服务”和“***顾客满意质量体系”两项殊荣。
中心于2010年7月创建云计算技术支持与服务的专门团队，向分布于亚太各国家和地区的微软云计算服务用户提供领先于业界的高质量的技术支持和服务。2011年8月，赛迪集团为嘉奖中心在云计算技术支持及中小企业服务领域的突出成就，授予“2011年云服务创新典范企业奖”和“2011年中国中小企业服务绩效典范奖”。
作为微软全球四大技术支持中心之一，微软亚太区全球技术支持中心拥有来自21个不同的国家和地区的员工超过900人，分布在亚洲的14个城市中。