重庆招聘

岗位职责:
1. Weekly analytic of team's efficiency and effectiveness, point out to managers where the weakness is in current structure and process.
2. Follow through projects in perspective section, with a weekly update report until go live / sign off.
3. Improve customer's experience through feedbacks to delivery team and any other stakeholders.
4. Spot audit of internal/external communications for customer experience improvements.
5. Prepare VIP and premium services scorecard reports that includes performance comparison with standard customers and/or services.
6. Propose action plans to meet company's agreed SLA for these customers and/or services.
7. Identify customer's needs through collective data analysis in all GBS products and survey results (i.e.booking, BL new and amendment, FAI, etc...).
8. Track and analyze weekly manifest and pending related issues, identify gaps and risks, followed by enhancement.
9. Present weekly analytic results to all stakeholders.
10. Escalate unresolved issues to higher management.

任职要求:
1. University Graduate.
2. Minimum 3-5 years of working experience in Shipping and logistics industry functions.
3. Analytical thinking and problem-solving skills.
4. Project management skills.
5. Interpersonal and communication skills.
6. Very strong oral and written English skills; French a plus PC skills, good appreciation and knowledge of latest IT application.
7. CI mindset and knowledge.
8. Various analysis tools.
9. Process mapping knowledge.
10. Strong execution, process oriented, result oriented, communication and interpersonal skills, project management skills, time management skills
and strong skills on office applications.
11. Strong analytical ability and problem-solving skills.
12. Good command of oral and written English.
13. Very organised and logical.
14. Creativity and innovative thinking.
15. In-depth knowledge in shipping industry.
16. Experience in other shipping line functions like Sales, customer service, Operation and/or Finance.
17. Sufficient exposure to multi-cultural environment of work or life.
18. Experience in global service centers.

CMA CGM Group（达飞集团），是由鲁道夫萨德领导的世界领先航运物流集团，全球第三大集装箱航运集团,《财富》世界500强企业。

旗下500余艘船舶覆盖全球五大洲超过420个港口。2019年，达飞集团的集装箱舰队完成了近2200万标准箱的运输量。随着国际巨头基华物流的并入，达飞集团保持持续增长并不断推进创新，为客户提供全新的海运、空运、物流和内陆运输解决方案。

达飞集团网络遍布全球各大洲， 拥有超过700个办事机构和大量仓库，在全球160余个国家拥有超过11万名员工，其中约2400人服务于总部法国马赛。

达飞信息科技（重庆）有限公司（原美皇管理资讯（重庆）有限公司/APL Global Service Centre）是达飞集团旗下的全球服务中心机构之一。公司成立于2010年1月，致力于提供国际贸易、集装箱运输与供应链管理的管理资讯及业务与信息技术流程外包服务，主要服务对象是达飞集团的全球客户。公司目前拥有员工千人以上，坐落于重庆市两江新区光电园，是达飞集团全球服务中心中规模较大的一个。公司曾多次荣获重庆市优秀就业见习基地、重庆服务外包领军型企业、重庆市发展开放型经济先进单位等荣誉称号。