Technical Support Specialist (Chongqing) ID78185
宜家数字创新中心
- 公司规模:5000-10000人
- 公司性质:外资(欧美)
- 公司行业:批发/零售
职位信息
- 发布日期:2021-06-02
- 工作地点:重庆
- 招聘人数:1人
- 工作经验:1年经验
- 学历要求:招1人
- 语言要求:不限
- 职位类别:技术支持/维护工程师
职位描述
WHO YOU ARE
General understanding of the end users's needs, IKEA business processes, Digital products and platforms at IKEA General knowledge of relevant technology standards, trends and innovations,IT service management, processes and toolsets, procedures and guidelines Extensive knowledge of IKEA IT policy, guidelines and principles as well as information security and how to use them in daily job tasks ? Basic knowledge of accounting and finance concepts related to the procurement and lifecycle management of IT assets General knowledge of the IKEA Digital landscape (Central and Country) and how it works for the IKEA Business General knowledge of the IKEA IT Infrastructure standards and environment General understanding of the business impact of service requests and incidents within the Country Basic knowledge of project and change management General knowledge of the IKEA Concept, the IKEA Brand Identity and the IKEA culture & Values Ability to communicate confidently and clearly in EnglishSelf-reliant and motivated with a proven ability to work as part of a team as well as independently
YOUR RESPONSIBILITIES
Manage the lifecycle of all IT assets within the defined region including maintaining an accurate inventory, maintaining fixedasset accounting register, preparing budget input, procurement of new hardware and software and implementation and configuration of new assets Lead or support onsite project implementation/deployment efforts with regard to implementation of new Digital products, lifecycle refresh of hardware solutions and all technical implementation work related to the build-up of new locations Provide 2nd level hardware and software support for end users at multiple sites within a defined region, and provide remote, after-hours support for business critical issues, aligned with Central Group Digital service operations framework Perform preventive maintenance and routine monitoring to include creation and follow-up of a service schedule for fixed assets, daily and weekly review of all applicable monitoring tools in order to identify and avoid potential business interruptions Take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs, and know when and how to escalate an issue in the support chain. Provide handson basic technical training for onsite support staff and of new hires, including setting up and introducing technical equipment (e.g. laptops)
We’re the ones who make it possible for people to have a smarter life at home and a hassle-free and rewarding shopping experience. Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work. We like to think of ourselves as innovative and modern, and we believe that nothing would actually work without us.
职能类别:技术支持/维护工程师
公司介绍
我们有着许多雄心勃勃的目标,例如在市中心开设更多宜家商场,提供更经济实惠的产品,以及仅使用可再生和回收材料。这些目标的实现,离不开一群满怀热情的员工。宜家的每位员工都是推动我们实现目标的一份力量,每一个岗位都值得重视。
我们拥抱开放和尊重差异,并且坚信和而不同的价值。我们不仅仅安于现状,我们对一切新鲜事物保持好奇。因此,如果你不拘一格,敢于创新,你就是我们要寻找的理想人才。在这里,你可以享受犯错的乐趣,在工作的过程中学习和成长。
关注“宜家中国招聘”公众号,资讯“宜”应俱全,岗位“宜”站投递。
联系方式
- 公司地址:地址:span重庆市