重庆招聘

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MAIN RESPONSIBILITIES:

Interfacing with key customers

• Ensures the implementation and execution of the customer development in conjunction with Account Manager, Regional Managers and Strategic Relations

• Take responsibility to handle Operations accountable tasks within the scope of services such as PIP Lean / Vending Machine / Tool Logistic / Tool Rationalization / Pay Per Part / Consignment Stock / e-Commerce ad hoc interventions, with project management approach

• Promote through an cross- and up selling aptitude the value added services to selected Customers, in alignment with customer value- and business plans

• Proactive analyzing and reporting of customer data in our systems to support the customers and front line sales with valuable information and solutions.

• Keep monitored all cases related to selected customers to secure the Service Level Agreement is accomplished, provide coverage for activities that are not timely managed

• Activate crisis management for key customers in case of need, to provide a timely reaction and solution

• Be involved in the decision-making process on complaints of key customers

• Provide information to key customers on Sandvik Coromant services, new solutions or customer relevant marketing activities

• Review key customer contracts, legal agreements, functional payments or any other specific documentations related to selected customers and secure all contents are addressed to the relevant key stakeholders and are aligned with commercial conditions or specific plans and agreements

• Contribute proactively to a positive supplier scoring of Coromant made by key customers (suppliers scorecard)

   

   

  Frontline Sales Support & - Intelligence

• Contribute to establish customer value plan and keep it monitored and followed up by informing relevant Sales Rep

• Provides reports on request of Account Managers or sales management.

• Provide data analysis on key customers and industry segments to map trends, deviations, leads and suggest activities

• Be in close contact to Sales Regional Managers or Account Managers to provide proper support on Value Center activities

• Participate in sales meetings to monitor and follow up sales activity plans

• Participate in Coromant events with key customers

   

  Case Management

• Provide solutions for unresolved key customer enquiries addressed by 1° or 2° line

• Follow up with customers on open cases according to SLA

• Secure SLA for key customer

   

  Common company employee activities:

• Apply Sandvik Core Values, Code of Conduct and the Safety First culture in all activities and personal dealings at all times.

• Participates in implementation of improvements made by the company.

• Follows Internal Rules Regulations, in due time provides and correctly processes internal documents (reports on tests, acts of the performed works, the advance reports on costs and other documents determined by the company).

• Constantly improves knowledge of the Sandvik Coromant Offer and quality of production, new tools and technologies.

• Constantly increases the level of the professional development through the training arranged by the company, and also independently.

• Carries out other requests of the company management concerning activity of the company.

 

REQUIRED COMPETENCIES：

Competencies are a group of behaviors that encompass knowledge, skills, abilities and

personal characteristics that, together, drive performance. In addition to exhibiting the main competencies held by their direct reports, sales cluster managers should also exhibit the following competencies to successfully perform this role:

• Good understanding of customer needs

• High organized, flexible and multi-tasking skills

• Be analytical and a capable problem solver

• Up- and cross selling aptitude and approach

• Strategic prospecting

• Demonstrate strong planning, organizing and communication skill

• Be a self-starter, adaptable to change with a positive mindset and solution orientated

• Team player

• Be persuasive and have good interpersonal skills

• Excellent communications skills across different communication channels

• Capable of working in a demanding environment (high stress tolerance)

• Fluent written and verbal capabilities in one or more of the English

 

EXPERIENCE:

• Extensive SAP/EBP experience

• Office365, CRM Dynamics,

• Project Management skills

• Business economics fundamentals

• Core experience in Sales Operations and/or business development management, process improvements

• Experience working in a cross functional and multi-cultural environment

 

关于山特维克集团：
山特维克是一家高科技工程集团，在相关业务领域占据全球领先地位。山特维克的业务范围遍及全球，并在150多个国家设有代表处。2021年，集团员工总人数达44000人，年销售额超990亿瑞典克朗。

山特维克集团旗下拥有四个业务领域，分别负责各自产品的研发、生产和销售：
山特维克矿山：全球领先的采矿设备和工具、服务和技术解决方案供应商。产品范围包括凿岩、岩石切割、岩石破碎、装载和拖运以及物料搬运设备。
山特维克机械加工：全球市场领先的高级工业金属切割工具和刀具系统制造商。产品主要由硬质合金以及金刚石、立方氮化硼和特殊陶瓷等其它硬质材料制成。旗下品牌包括山特维克可乐满、***、多马、山高等。
山特维克材料科技：全球领先的高级材料、特种合金、金属和陶瓷电阻材等高附加值产品制造商。产品领域涉及钢管、钢带、丝材和加热系统。
山特维克工程机械：为建筑领域的各种业务需求提供解决方案，如地表岩石开采、隧道挖掘、掘进、爆破、道路修建、循环和土木工程等。产品包括岩石工具、钻孔机、破碎机、散料搬运以及破碎筛分设备。

关于山特维克可乐满：
山特维克可乐满成立于1942年，总部位于瑞典，隶属于山特维克集团，是全球金属切削刀具和相关技术的领先者，在全球130多个国家和地区拥有代表机构，在20多个国家建有一流的效率中心，并在6个国家建有应用中心。分布全球的3个中央配送中心，确保准确迅速地将产品送交到客户手中。山特维克可乐满于1985年正式进入中国，经过20多年的探索与发展，山特维克可乐满大中华区的服务网络已经覆盖全国。30多年来，山特维克可乐满始终致力于将世界最领先的金属切削刀具技术与产品以及多年服务于全球众多客户的经验积累与中国制造业客户的实际情况相结合，为中国的机械加工企业提供优质的增值服务，帮助企业提高效率，降低成本。位于上海的效率中心和应用中心以及位于天津、广州、西安的培训中心，可为客户提供全面而形式多样的技术培训和优化刀具解决方案。位于河北廊坊的刀具方案设计中心和订制刀具生产厂可为客户量身设计并制造各类订制刀具。