重庆招聘

！该职位需要全英文办公，面试流程中有45分钟对话形式的英文口语测试！

！工作年限不少于一年即可，开放职级很多！

！工作地点@上海/无锡，任选其一，无锡HC相对较多！

[WHO ARE WE]：Microsoft Customer Service Support Engineer 微软技术支持工程师 

全球大中型企业级客户购买了Microsoft Products后，开发/运维/测试团队在使用或定制化开发时遇到无法解决的技术问题会提付费ticket到MS, 技术支持工程师通过电话/邮件/远程等形式进行troubleshooting, then provide technical solution.

Your Responsibilities

? Responsible for the customer support experience with Microsoft

? Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)

? Identify cases that require escalation (either technically or strategically)

? Create and maintain incident management requests to product group/engineering group

? Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience

? Provide ramp activities, knowledge sharing, technical coaching and mentoring

? Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions)

? Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

 

Language Qualification

Mandarin Language: fluent in reading, writing and speaking. English Language: confident in reading, writing and speaking.

 

Required

Windows System Administration/Configuration, including a good basic understanding of:

? Registry

? File Storage

? User Accounts & Access Control

? Event Logs & Auditing

? Performance/Resource Monitor

? Networking (TCP/IP)

 

Experience in one or more of these areas desirable

 

Automated installation of Windows

User Profile management

Windows Update management

Kerberos and delegation

Bitlocker administration

Windows Shell configuration and management

Windows Activation/Licensing

Remote Desktop Services configuration and management

Clustering

Printing configuration and management

Resilient Storage technology (clustering, storage spaces)

Server management tools

Hyper-V management and VM deployment

Application installation and management

Windows backup and VSS

PowerShell scripting

Active Directory topology and management

Network Tracing and analysis

Public Key Infrastructure (PKI) deployment/management

Remote File Systems (SMB)

Group Policy management

DNS deployment/management

Troubleshooting hangs and crashes in Windows

Network Virtualisation (Hyper-V, SDN)

Troubleshooting performance issues using PerfMon and other tools

 

SOFT SKILLS

? Leadership - handle technically challenging and politically hot customer situations

? Strong communications skills - Excellent spoken and written English communication skills

? Effective, polished interaction with customer to gather information

? Demonstrable troubleshooting skills

? Cross-team collaboration

? Logical and Critical thinking

? Passion for technology and customer support

TECHNICAL SKILLS

? Knowledge of one or two of the following domains:

Operating System/Virtualization, Windows Cluster, Windows Backup, Networking, Storage.

? Familiarity with Hyper-V, Cluster, Storage, iSCSI

? Understanding of Virtualization concepts and virtual system administration

? Familiarity with networking concepts including IP, TCP, UDP, DNS, etc

? Familiarity with OS Internals concepts (Windows, Linux, etc)

? Familiarity with the following would be a plus:

o Backup solution

o SAN/NAS Storage

o Windows scripting and PowerShell

o Linux knowledge

o Active Directory, Performance and Security

 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

在过去的三十年里，新技术极大地改变了我们工作、休闲以及沟通的方式。现在我们瞬间就可以获取想要的信息并能和世界各地的人进行交流和沟通。在人类能力所及的各个领域，新技术势如破竹的发展为我们开启了一扇通向创新的大门，并为我们的生活提供了新的机会和价值，使其变得更加便利。
自1975年建立至今，微软公司一直是这场技术变革的领导者。为了抓住机遇，领导产业的进一步变革，我们肩负起了新的使命。