武汉招聘海运客服操作

海运客服操作

狮渤国际物流（上海）有限公司

公司规模：50-150人
公司性质：外资(非欧美)
公司行业：交通/运输/物流

职位信息

发布日期：2021-01-05
工作地点：武汉-江岸区
招聘人数：若干人
工作经验：5-7年经验
学历要求：大专
职位月薪：6-8千/月
职位类别：船务/空运陆运操作货运代理

职位描述

§ Act as the primary point of customer contact in assigned accounts § Primarily responsible for providing effective customer service for all internal and external customers by utilizing in-depth knowledge of operational (import and export) processes. § Manage customer relationship in assigned accounts. § Proactively provide shipment status and notify customers of any delays regarding arrival, delivery or dispatch of shipments. § Address customer concerns, trouble shoot errors, provide timely feedback on service failures and follow up on escalations. § Review exception reports regularly, identify and resolve discrepancies.

§ Ensure Standard Operating Procedures are available for each account serviced. Follow SOP in performance of all operational processes. § Proactively ensure current pricing information is available for all shipments before making necessary bookings.

§ Prepare accurate reports for upper management § Keep logs and records of warehouse stock, executed orders etc. § Perform and maintain billing functions for assigned customers

职能类别：船务/空运陆运操作货运代理

公司介绍

Expo Freight Limited, 是一家总部位于斯里兰卡上市的全球集团公司，历经三十余年的不断发展，我们力争于成长为全球优秀的货运及供应链方案供应商之一。公司目前在世界21个国家设有60+间全资分支机构，健全而富有竞争力的代理网络遍及全球。为了加快在大中华地区的业务发展，我们于二零一二年七月来到中国，在上海设立全资一级货运代理企业，目前上海公司主要经营美洲、东南亚、印巴、欧洲、非洲各航线的海空运业务。公司成立至今业务发展迅速，特此招揽业界有才之士，期待您的加入与我们共同成长。

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