重庆招聘

German company A. Sutter Dialog Services GmbH has a job offer for a

Call Center Manager (m/f)

in the Exposition Center in Chongqing (starting 06/01/2013)


Duties

Establishment, introduction, and sustainable realization of processes and structures in international surroundings with a fast growing team

Development of optimization approaches and process management, as well as the preparation of decision bases

Control and analyses of department key figures

Coaching of team leaders as regards to realization of quality analyses, employee-feedback, determination of agreed targets, realization and moderation of team meetings, etc.

Ensuring and controlling the team targets of the individual team leaders (productivity, AHT, quality)

Organizing and realization of meetings

Interface for call center service providers

Regular reporting to German Management


Profile

A university degree, preferably in an economic discipline

Multiannual experience in leading, controlling, and coordinating several teams

Multiannual operational experience in customer service

Excellent oral and written command of German and Chinese, command of additional foreign languages welcome

High self-motivation

Technical know-how and high affinity for numbers

Enjoyment of interpersonal communication

Solution-oriented acting, target-orientation and strong sense of responsibility

Excellent command of MS Office

杜塞尔多夫展览（中国）有限公司是世界五大展览主办者之一的杜塞尔多夫展览集团公司在中国的分公司，拥有完善成熟的营销和服务网络，致力于将世界第一的专业展览带到中国。为更好地为中国市场和客户提供个性化的优质服务，进一步推动本土化服务和运营战略，杜塞尔多夫展览（中国）有限公司在进入中国十周年之际，在上海投资成立外商独资子公司杜塞尔多夫展览（上海）有限公司(Messe Düsseldorf (Shanghai) Co., Ltd)，公司旨在借助过去成功的经验，进一步扩大展览业务的范围和开拓多元化的合作关系，加大展会推动行业，带动经济的影响力，为中国的改革开放作出贡献。

网址: www.mdc.com.cn / www.mds.cn