重庆招聘

Customer Service

• Act as the primary point of customer contact in assigned accounts

• Primarily responsible for providing effective customer service for all internal and external customers by utilizing in-depth knowledge of operational (import and export) processes.

• Manage customer relationship in assigned accounts.

• Proactively provide shipment status and notify customers of any delays regarding arrival, delivery or dispatch of shipments.

• Address customer concerns, trouble shoot errors, provide timely feedback on service failures and follow up on escalations.

• Review exception reports regularly, identify and resolve discrepancies.

Operations

• Ensure Standard Operating Procedures are available for each account serviced. Follow SOP in performance of all operational processes.
• Proactively ensure current pricing information is available for all shipments before making necessary bookings.

General

• Prepare accurate reports for upper management

• Keep logs and records of warehouse stock, executed orders etc.

• Perform and maintain billing functions for assigned customers.

• Assist to accounting department to monitor and push for outstanding payment.

Expo Freight Limited, 是一家总部位于斯里兰卡上市的全球集团公司，历经三十余年的不断发展，我们力争于成长为全球优秀的货运及供应链方案供应商之一。公司目前在世界21个国家设有60+间全资分支机构，健全而富有竞争力的代理网络遍及全球。为了加快在大中华地区的业务发展，我们于二零一二年七月来到中国，在上海设立全资一级货运代理企业，目前上海公司主要经营美洲、东南亚、印巴、欧洲、非洲各航线的海空运业务。公司成立至今业务发展迅速，特此招揽业界有才之士，期待您的加入与我们共同成长。