重庆招聘

Major Responsibilities:

  

• Job allocation for assigned Customer Service Coordinator (CSR); Develop backup plans for staff turnover, sick leave, annual leave and maternity leave

• Provide training to new CSR on work flow, processes, system, KPI etc. Guide new CSR in their probation period

• Help CS Manager on regular coaching and management of team’s performance; Follow up on performance issues. Support team’s development plans

• Proactively provide proposal and solutions to team members on complex issues

• Work carefully and cautiously to avoid potential risk and claims. Actively seek solution to mitigate cost and comfort customer when there is claim or service failure.

• Assist manager to monitor open order report, KPI report, Supplier Scorecard report, monthly report and other report needed from internal team.

• Review and approve team’s overtime work (OT), manage OT for better efficiency, productivity and work/life balance

• Maintain work flow and SOP, propose improvement where possible.

• Work closely with IT team and other departments on the system setup, testing and other system improvements to always look ways to improve team efficiency& accuracy, and can provide system & flow trainings to the team if needed.

• Assist Customer Service Manager in developing the team, providing resource assessment, recruit new staff, resource allocations, training and identifying areas that need improvement and build up steady team.

• Maintain relationship with customers and supplier and pay visit when needed.

• Provide training to new supplier and monitor their performance. Drive for improvement where possible. Share information to Sourcing team.

• Other tasks or initiatives as required or assigned by manager.

• Handle regular order management work, details are as below:

                            

• After business confirmation, attend Project Handoff Meetings to receive, digest and verify all information related to the coming orders, and make preparations.

• Receive Purchase Orders from customers through system, Email and/or Fax. Double check PO details, and enter data into DAX system to ensure all transactions are captured timely and correctly in system. Ensure data accuracy.

• Review and check payment terms on PO, follow up on payment terms carefully and correctly.

• Issue Purchase Order to the designated Production Partners in AX. For every first order, copy all internal function teams to report status and allow QA follow up.

• Get Delivery Time confirmation from Production Partners. Communicate between suppliers and customer for urgent / special delivery requirements, and get consensus on Delivery Time from all sides.

• Track order status on system, follow up timely and proactively with open orders, work with suppliers, Customers and internal function teams to prevent delivery issue or quality issue. Knows when to flag and escalate.

• For claims/complaints that have occurred or cannot be prevented, share information as early as possible. Work with QA and Technical team to assess and identify root cause and resolution, communicate with customers and suppliers on claim issue, involve Sales where necessary. Process penalties in system after penalties are confirmed and communicated, copy Sourcing, QA and RAMs.

• Provide necessary support to customers and suppliers for transportation/logistics arrangement for both domestic and export orders.

• Track, collect and check delivery reports from suppliers regularly. Follow up on discrepancies and errors. Upon receipt of correct Delivery Report, update AX system to allow Finance to create invoice to customers.

• Work with Finance collaboratively on new customer set-up, documents audit, credit limit checking and pending payment & inventory issues. Support Finance team to verify ARAP data for payment collection on monthly basis. Get support from RAM team for challenging collection cases.

• Sort out and consolidate Delivery Reports according to business nature and pass to Finance department for reconciliation. For USD business, support factory transfer when necessary.

• Create and maintain Tracking Report when requested, enter order-related details into Tracking Report timely and correctly.

Essential Requirements:

  

• College graduate or above, min. 5 years’ working experience on order to delivery process in packaging/printing industry.

• Minimum 3 years previous supervisory experience

• In-depth knowledge of supply chain, import/export, logistics and order management. Intermediate understanding of technical knowledge in paper packaging products

• Excellent interpersonal and decision making skills with proven ability to analyze problems independently develop solutions and present solutions and rationale for final approval.

• Proven ability to multi task and prioritize responsibilities. Must possess the ability to manage workload in a fast paced environment with competing demands and shifting priorities without compromising quality of work product.

• Good command English both orally and in written. Able to adapt well in English environment in multi-national company. Mandarin is native language.

• Service oriented personality – strong interpersonal skills, highly professional, courteous, friendly, and calm in stressful situations

• Superior organizational skills and attention to detail and accuracy

• Microsoft Office (Word, Excel, PowerPoint, etc.),ERP, Good with Excel formulas

• Occasional domestic travel may be required.

                    

Company Introduction

BillerudKorsnas is a leading provider of renewable packaging material and together with our partners we create smarter packaging solutions that increase profits, excite millions of consumers and contribute to a sustainable future for generations to come. Our business model consists of three key components: World-class Materials, Solution Services and an extensive Global Network.

BillerudKorsnas was founded in 2012 and our production units are situated in 6 to 7 different sites in Europe. Our head office is located in Solna, Stockholm and we have sales offices around the world. Together, we cooperate with more than 1,500 customers in over 100 countries and our net sales are approximately 20 billion SEK a year.

BillerudKorsnas is a company with a strong belief in the future and a focus on innovation, expansion and sustainability. We have an informal and improvement-focused corporate culture that encourages every employee to think outside the box, work as a team player, take responsibility and create value, both internally and externally. BillerudKorsnas is an international company with strong local roots, and one that is developing and growing – do you want to grow with us and together challenge conventional packaging, helping to pave the way to a sustainable future.

Our websites:
www.managedpackaging.org
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Follow us on LinkedIn: ****************/company-beta/26800?pathWildcard=26800

If you are interested in our opening positions, please either apply online or send your CV to Recruit.China@billerudkorsnas.com