重庆招聘

PRIMARY DUTIES AND RESPONSIBILITIES:

• Demonstrate experience in applying contemporary improvement techniques and producing results for a function and/or business unit.
  
  
• Assesses current business performance against the business strategy for a specific site and/or function.
  
  
• Analyzes qualitative and quantitative data and identifies opportunities.  Proactively determines areas for drill-down focus and conducts analyses to understand the drivers of performance gaps. 
  
  
• Documents current processes as part of gap or root cause analysis and input to improvement initiatives; identifies gaps that may be contributing to overall business and CX results.
  
  

·         Employs tools such as BI, speech analysis, text analysis, or other advanced analytic tools to develop insight.

·         Facilitates and conducts root cause analysis to determine the underlying drivers behind gaps.  Root cause may include on site observation, interviews, and process documentation.

·         Contributes to analytic/engagement plan development based on analytic findings, metric performance, and client business needs.

• Works with multiple teams of business practitioners to synthesize findings, develop improvement recommendations and lead execution of initiatives.
  
  
• Collaborates with customers and other stakeholders on improvement projects.

§  Envisions use of and coordinates with data science professional for development of statistical linkages, use of AI or other techniques.  

§  Develop updates to reflect current status of activities; monitors progress against action plans; isolates initiative effectiveness key business outcomes.

§  Produces documentation of key insights, solution recommendations, solution business cases and action plan results for incorporation into internal or client reviews.

§  Contributes to team objectives and outcomes.

§  Produces quality analysis or root cause work with minimal supervision; meets timing demands.  

Concentrix（纳斯达克股票代码：CNXC）是一家领先的科技型全球商业服务公司，专门为包括超过95家全球财富500强客户，和超过90家全球颠覆性高增长客户在内的全球品牌，提供客户参与提升和业务绩效改善服务。每一天，我们来自全球6大洲、40多个国家的员工都在交付优质的客户体验，帮助客户公司更好地与消费者建立连接。

我们创造更好的业务成果，并通过技术、设计、数据、流程和人员帮助我们的客户脱颖而出。Concentrix为关键垂直行业的客户提供服务：科技和消费电子、零售、旅游和电子商务、银行、金融服务和保险、医疗保健、通信和媒体、汽车，以及能源和公共部门。

迄今为止，Concentrix中国已拥有大连、重庆、佛山、北京、上海、深圳、苏州、贵阳和西安9个运营、开发与销售中心，在职员工超1万人。在保持全球一致性的同时，我们能够兼顾中国地区的市场差异，为多个国家和地区的客户提供消费者互动解决方案，涵盖客户关系管理、商业分析与洞察、流程自动化、财务与资产管理、咨询、IT服务、技术资产、数字化营销等多项服务。

保密承诺： Concentrix 对收集的应聘人员个人信息资料，严格遵守 Concentrix 个人信息保护管理体系的相关管理制度和员工保密协议，对应聘人员提供的个人资料保守秘密，严防丢失、泄露、损毁的事件发生。
使用目的仅限于与应聘人员联络、考核及入职后的管理之用，如未被录用的在 Concentrix 内部销毁绝，不用于它途。