Customer Sales Operation Specialist (contractor)
美光半导体咨询（上海）有限责任公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：电子技术/半导体/集成电路
职位信息
- 发布日期：2013-01-09
- 工作地点：上海-长宁区
- 招聘人数：若干
- 工作经验：二年以上
- 学历要求：本科
- 语言要求：英语良好
- 职位类别：销售行政专员/助理 销售助理
职位描述
Job Title: Customer Sales Operation Specialist (contractor)
Work Location: Shanghai
Report to: Customer Sales Operation Manager
Note: The identified candidate will need to sign employment contract with the 3rd party agency and contract duration is 1 years.
Job Responsibility:
The individual in this position will be responsible for the customer service and sales account support for an assigned territory; the execution and ownership of the order management including order entry, order related availability, backlog management, hub inventory management, return authorizations, pricing, quoting, and forecasting.
1. Order Processing:
Entering orders and workflow processing in SAP timely and correctly to reduce rework and improve on-time delivery.
2. Price Management:
Communicate and update price changes on backlog/price lists accurately and timely.
3. Backlog Management:
Ship the customer product on-time to the correct place and at the right price.
4. Hub Inventory Management:
Ensure the correct amount of product is available for the customer while minimizing stock-outs and aged inventory.
5. Quote Management:
Issue timely delivery of pricing and lead-time information to enable first call effectiveness in booking the order.
6. Complaint Handling Coordination:
Provides, if needed, immediate action on all customer complaints received and assigns owner/s for the complaint resolution
Requirements:
1. Bachelor's Degree required
2. A minimum of 2-3 years experience in a customer-focused environment
3. Experience with Windows based applications
4. Familiar with SAP / ERP / EXP system
5. Excellence in reading and written English.
6. Good team player
7. Result oriented and problem shooting capability
8. Quick learning and strong environment acclimatization
Work Location: Shanghai
Report to: Customer Sales Operation Manager
Note: The identified candidate will need to sign employment contract with the 3rd party agency and contract duration is 1 years.
Job Responsibility:
The individual in this position will be responsible for the customer service and sales account support for an assigned territory; the execution and ownership of the order management including order entry, order related availability, backlog management, hub inventory management, return authorizations, pricing, quoting, and forecasting.
1. Order Processing:
Entering orders and workflow processing in SAP timely and correctly to reduce rework and improve on-time delivery.
2. Price Management:
Communicate and update price changes on backlog/price lists accurately and timely.
3. Backlog Management:
Ship the customer product on-time to the correct place and at the right price.
4. Hub Inventory Management:
Ensure the correct amount of product is available for the customer while minimizing stock-outs and aged inventory.
5. Quote Management:
Issue timely delivery of pricing and lead-time information to enable first call effectiveness in booking the order.
6. Complaint Handling Coordination:
Provides, if needed, immediate action on all customer complaints received and assigns owner/s for the complaint resolution
Requirements:
1. Bachelor's Degree required
2. A minimum of 2-3 years experience in a customer-focused environment
3. Experience with Windows based applications
4. Familiar with SAP / ERP / EXP system
5. Excellence in reading and written English.
6. Good team player
7. Result oriented and problem shooting capability
8. Quick learning and strong environment acclimatization
公司介绍
美光科技全球化、多元化的发展致力于维护具备成本效益的精简化供应链，并广泛吸纳***人才参与美光最先进的内存技术发展。
美光西安工厂成立于2006年，主要开展集成电路装配与测试以及 DRAM 模块制造。该工厂对于美光在网络、云和数据中心等 DRAM 市场不断取得成功发挥重要作用。美光位于上海的研发中心专注从事的研发活动几乎涉及美光全部产品，从 DRAM 和 NAND 芯片设计，到托管型 NAND 系统产品设计和开发，再到 SSD 固件开发测试。美光还在中国设有三家客户实验室，通过与客户协作，帮助设计、优化并验证面向网络、计算、移动和嵌入式市场的内存系统。
美光西安工厂成立于2006年，主要开展集成电路装配与测试以及 DRAM 模块制造。该工厂对于美光在网络、云和数据中心等 DRAM 市场不断取得成功发挥重要作用。美光位于上海的研发中心专注从事的研发活动几乎涉及美光全部产品，从 DRAM 和 NAND 芯片设计，到托管型 NAND 系统产品设计和开发，再到 SSD 固件开发测试。美光还在中国设有三家客户实验室，通过与客户协作，帮助设计、优化并验证面向网络、计算、移动和嵌入式市场的内存系统。