重庆招聘

Pharma technical Support China

· Organization: Videojet China

· Primary Location: Shanghai

· Job Function: Technical

· Schedule: Full-time

Danaher Company Description Part of Danaher, Videojet is the leading provider of product and case coding solutions to a wide range of industries including food, beverage, pharmaceutical, personal care, electronics, chemical, and aerospace. Our Uptime Peace of Mind® brand promise means Videojet listens to our customers’ needs and provides the right equipment, supplies and software combined for reliable performance. As the global coding and marking leader, Videojet has more than 275,000 units installed worldwide, coding on 20 billion products a year. Videojet’s full printer and supplies portfolio includes continuous ink jet, laser, thermal transfer, drop-on-demand ink jet and thermal inkjet printers and print and apply labelers.

Job Description

Videojet China is seeking a talented & dynamic individual to fill the position of Pharma Technical Support. This is an exciting opportunity to join a fast growing organization. The incumbent will be responsible, on the Pharmaceutical segment, for managing and developing Pharmaceutical industry projects, ensuring that basic technical requirements are provided.

Key Responsibilities

• Helping pharmaceutical customers to solve technical issues, including mainly for our machine presales application solutions, and our software products and connectivity.
• Answering questions from customers and prospective customers about the features and capabilities of our software and hardware.
• Interface between R&D and our customers
• Communicating customer needs and wishes to our development and engineering staff.
• Creation of CAD drawing and documentation
• Support installations and our field tech support
• Positively seek for potential opportunities in the market, working closely with sales team
• Application of basic Track and Trace application in Pharmaceutical market
• Providing mechanical design service for existing packaging line automation retrofit
• Close cooperation with Pharma OEM to improve integration of VJ products in hardware and software

Requirements

• Excellent understanding of the technical fundamentals of various interfaces (Ethernet, RS-232 etc. You should have a solid knowledge of protocols such as (binary text, XML, OPC etc.).
• Good knowledge of coding machines or electronic equipment engineer background is preferred;
• The ability to be a good listener, and to really understand a customer problem or question and help them solve it.

• Excellent writing (good skills in grammar) and verbal communication skills; team player; self-motivated; adapts easily to dynamic, complex environments; can work with minimal guidance and supervision

• Excellent telephone mannerisms. Some support will be provided over the phone.

• Familiar with CAD systems like AutoCAD.

• Minimum of 5 years’ experience in document writing, creation of CAD drawings and technical support

• Good knowledge of local pharma packaging equipment and main T&T solutions

• Good ability to implement a design to a technical solution

• Good understanding of GAMP5 and computerized system validation process

Qualifications:

• Engineer or equivalent training

• Minimum 5 years of Service or Technical Engineer experience in Track and Trace industry

• Safe and good appearance

• Fluent in English

High commitment and willingness to travel

Videojet Technologies (a Danaher company) is the leading provider of product and case coding solutions to a wide range of industries including food, beverage, pharmaceutical, personal care, electronics, chemical, and aerospace. Our Uptime Peace of Mind brand promise means Videojet listens to our customers’ needs and provides the right equipment, supplies and software combined for reliable performance. As the global coding and marking leader, Videojet has more than 275,000 units installed worldwide, coding on 20 billion products a year. Videojet’s full printer and supplies portfolio includes continuous ink jet, laser, thermal transfer, drop-on-demand ink jet and thermal inkjet printers and print and apply labelers.